Passenger Queue Management Technician (Denver International Airport)

**This is a temp-to-hire with the eligibility of full-time permanent placement.**

Applications due by: May 29, 2026

Pay Range DOE: $20.50/hour

Work Schedule: Various shifts available (morning, afternoon, and overnight) *Forty (40) hours per week. Two (2) consecutive days off per week on a set schedule.

Work Location: Denver International Airport, 8500 Pena Blvd, Denver, CO 80249

JOB SUMMARY:

Goodwill Staffing is a full-service staffing agency within Goodwill of Colorado. Goodwill Staffing offers many employment opportunities such as temporary-to-hire and temporary day labor positions. Goodwill Staffing serves the Colorado Springs and Denver areas. Goodwill Staffing works with a variety of Clients offering a variety of job opportunities.

Goodwill Staffing is seeking an Airport Passenger Flow Attendant who excels at providing outstanding customer service. In this role, you'll keep lines moving efficiently-always with a friendly attitude and, when needed, a confident and assertive voice.

Work on a team that is built around adaptability and flexibility, service, passion, professionalism, ethic for work integrity, communication, and teamwork. Goodwill Staffing's client is located at the heartbeat of Denver - Denver International Airport (DEN). They support 65,000 travelers daily from all over the world as they work to travel and navigate through DEN.

We work to welcomes travelers and their loved ones, explaining the Queue or "Line process." Also assist those travelers that may be Veterans, Preferred Fliers, or those with special needs to help them navigate through the queue process as well. We respond to a wide variety of traveler requests by accurately assessing their needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.

This position does require an applicant with a commitment to serve people. We offer flexible schedules, but you must commit to be able to work morning or afternoon shifts; weekends, and holidays. As well as great ability to multitask and prioritize as well as prioritization as we may shift Queues from North Checkpoint to South Checkpoint.

Duties include:

• Provide wayfinding and customer services to the general public ( restroom, parting locations, etc.).
  
• Manage the Queue (Line) systems at each of the TSA security checkpoints including verification of appropriate credentials prior to entering into the queue systems.
  
• Checkpoint Diverting: Maintain equal utilization of all TSA security checkpoints by diverting passengers to the checkpoints with the lowest wait time, being mindful of passenger walk times required to move from one location to another.
  
• Data Metrics: Log and report checkpoint data metrics to include checkpoint wait times, available screening lanes, travel document check positions, and other checkpoint data.
  
• Follow established post orders.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• A High School diploma or equivalency is required.

Experience:

• Previous customer experience and ability to work effectively under pressure in a dynamically changing environment.

Other:

• Per client and compliance requirements the incumbent must be at least 21 years of age.
• Per client and compliance requirements the incumbent must be able to pass a background check* to pass the airport badging process.
• Must be able to lift 50 lbs., be on your feet for 8 hours a day, expect walking 15,000 steps/day.
• Must have Voice that can Project to Direct People and Keep the Masses moving to TSA Pre-Check and ultimately Through TSA to Gates.
• Expect a lot of questions and answering the same questions over and over like "Where is the bathroom?"
• Fast paced environment.
• Ultimately trying to bring the chaos to some order.
• Multitasking.
• Communication by walkie talkie the incumbent must be able to take direction and communicate with device.

Background Compliance:

• In accordance with the CLIENT'S security and background requirements, the incumbent must pass a thorough background check per the CLIENT's contract. This may include a criminal history search, CBI/FBI fingerprints, CBI name check, MVR/DMV search, psychological screening, sex offender search, SAM/OIG search, CAPS check, DORA check, drug and/or alcohol screening, DOT testing, or any additional requirement set forth by the CLLENT to ensure security compliance. For additional background requirements, please contact your Goodwill Staffing Representative for additional information.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify.

We promote a Safe & Drug-free Workplace.

Physical Requirements

Attachment to Job Description

Job Title: 274 - GSS - General Laborers Dept Number: 5450

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Guide to Physical Requirements:
• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

Heavy: 45 lbs & over - OCCASIONALLY

Moderate: 15-44 lbs - OCCASIONALLY

Light: 14 lbs & under - OCCASIONALLY

CARRYING:

Heavy: 45 lbs & over - OCCASIONALLY

Moderate: 15-44 lbs - OCCASIONALLY

Light: 14 lbs & under - OCCASIONALLY

PUSHING/PULLING - FREQUENTLY

REACHING:

Above Shoulder - OCCASIONALLY

At Shoulder - FREQUENTLY

Below Shoulder - FREQUENTLY

TWISTING - FREQUENTLY

BENDING - FREQUENTLY

KNEELING/CRAWLING - FREQUENTLY

SQUAT - OCCASIONALLY

CLIMBING:

Use of legs only (stairs) - FREQUENTLY

Use of arms & legs (ladders) - OCCASIONALLY

HEARING - CONTINUOUSLY

VISION:

Visual, close - CONTINUOUSLY

Visual, distant - CONTINUOUSLY

Visual, depth perception - CONTINUOUSLY

HANDS/FINGERS:

Simple grasping - FREQUENTLY

Fine Manipulation - FREQUENTLY

Repetitive Movements - CONTINUOUSLY

WALKING - CONTINUOUSLY

STANDING - CONTINUOUSLY

SITTING - NEVER

SPEAKING - CONTINUOUSLY

OTHER, please describe -