Salesforce Product Manager

Aquent is partnering with a pioneering company at the forefront of the rapidly growing energy and power industry. This innovative organization is dedicated to transforming how energy is managed and consumed, building a future with no grid outages, fully renewable energy, and decentralized resources. They are leveraging cutting-edge technology and a bold vision to deliver sustainable and impactful solutions to residential customers and beyond.

Imagine shaping the future of customer experience and sales operations for a groundbreaking energy division. As a pivotal member of our team, you will be instrumental in enhancing our core CRM platform, driving its evolution, and ensuring it empowers our business to deliver seamless, innovative energy solutions. Your work will directly contribute to operational excellence and customer satisfaction, making a tangible impact on our mission to electrify the future.

This role offers the unique opportunity to be at the heart of a dynamic startup environment within a global enterprise. You will support the successful implementation and adoption of our core platform, overseeing enhancements and championing the long-term product vision for our Sales Platform and Customer Experience (CX). You will be responsible for enabling multiple business processes, delivering working solutions, and ensuring the smooth day-to-day operations, including tracking and resolving production issues. This position reports to a Group Product Manager.

**Key Responsibilities:**

* Support the development and management of the portfolio for delivering CRM capabilities.

* Drive project prioritization and business requirements gathering with technical teams, leveraging agile development best practices and attending sprint retrospectives.

* Evaluate new capabilities and provide business and technology perspectives.

* Coordinate elements of the CRM product lifecycle and contribute to the product roadmap.

* Engage consultatively, documenting the strategic rationale and implementation details for future development.

* Support the development, maintenance, and continuous improvement of metrics and Service Level Agreements (SLAs) for the deployed CRM system.

* Understand and resolve business and technology challenges related to CRM technology implementation.

* Support the definition of the release process and collaborate with cross-functional teams to bring features to market.

* Partner with sales, creative, and experience teams to develop use cases, personalized content, and messaging processes to drive customer engagement and brand recognition.

* Develop and support strategies focused on customer engagement and personalization to achieve key performance indicator (KPI) goals.

* Manage dependencies and integrations with other digital functions such as ERP, OMS, ecommerce, and Marketing systems.

* Collaborate with the Sales Enablement team to develop and drive adoption plans for new capabilities, releases, and processes.

* Validate, track, and report bugs discovered in the production environment.

* Coordinate and support User Acceptance Testing (UAT) for business end-users, including test case execution.

**Must-Have Qualifications:**

* 6+ years of Product Management experience, with a focus on application product lifecycle.

* 4+ years of hands-on platform experience, including declarative development and configuration.

* Proven ability to drive successful implementation and adoption of solutions, enabling multiple business processes.

* Deep understanding of sales processes, lead generation, and lead management.

* Experience with Agile development methodologies, including driving project prioritization and requirements gathering.

* Strategic mindset to connect business processes with best practices across an enterprise.

* Strong analytical and business acumen, capable of identifying optimization areas and solving complex business and technology challenges.

* Excellent interpersonal and communication skills (verbal and written) for effective collaboration and stakeholder engagement.

* Demonstrated ability to think critically, make decisions, build trust, and grasp new concepts quickly.

* Comfort working in a fast-paced, evolving, and start-up technology environment with an innovation mindset.

* Bachelor's degree in a relevant business, marketing, or technical field.

* Embrace data-driven and customer insights to inform plans, launches, and iterations.

* Strong organizational skills with a proven track record of efficiently executing complex projects to completion at a high level of quality.

* Highly proficient in oral and written communication skills.

* Strong computer software skills, especially Microsoft Office, including familiarity with MS Excel, MS PowerPoint, and MS Project.

All candidates must be eligible to work in the United States. We will not be able to consider anyone requiring sponsorship or relocation to Michigan.

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**Nice-to-Have Qualifications:**

* Salesforce Certification.

**About Aquent Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.