Quality Control, Reliability, and Safety (QCRS) Manager

Location: Anchorage, Alaska - Joint Base Elmendorf-Richardson

Type: Exempt

Work Schedule: Full-Time, Shift

Compensation: $75,497.60 - $95,497.60 annual salary

Benefits: Tessera is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time employees.

Quality Control, Reliability, and Safety Manager Benefits:

• Medical, Dental, Vision, Life & Short-Term Disability Insurance

• Elective 401(k) retirement plan with a 3% employer discretionary contribution after 90-days of employment

• Flexible Spending Accounts for both medical and dependent care

• 11 paid federal holidays, accrual of 12 paid days of vacation at the start of employment, paid sick leave

• Potential shared earning bonus

• Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents

• Professional development, certifications, and training opportunities

• Verizon wireless discount

• Employee Assistance Program (EAP), and an engaging wellness program

• Public Service Loan Forgiveness eligibility for full-time employees

Tessera is dedicated to "Creating Opportunities for People with Disabilities" by hiring and supporting individuals with disabilities as well as veterans with disabilities. We take pride in our purpose-driven culture, our core values - Inclusion, Partnerships, Integrity - and our commitment to providing a safe and respectful work environment to our employees.

The QCRS Manager manages and oversees key capabilities of Tessera's Quality Control and Reliability (QCR) and Safety program at JBER, AK. The Manager works closely with the client and site team leaders to provide Certified Reliability Leader (CRL)-aligned reliability leadership-building a proactive reliability culture, driving defect elimination, and enabling risk-based decisions that protect safety, mission readiness, and lifecycle cost. Manages and oversees the QCRS Technicians and the overall site team to enable safe, reliable, high-quality infrastructure and operations that meet or exceed contract requirements. The success of this position will draw from Tessera's leadership competencies: Mission and Values: Safety Leadership; Operations Excellence; Customer Service; and Servant Leadership.

Typical duties include but are not limited to:

• Responsible for assuring performance objectives and standards identified in the performance work statement/contract are met. QCRS Manager or alternate shall be on-site during the Government's regular working hours and shall be available as required in accordance with company policy.

• Manage and oversee all aspects of the contractually defined QC program, including QC Plan development and approval, key control processes, internal and client-facing reporting, and ISO 9001 integration. Tessera's QCR program incorporates key reliability components implied in the contract (asset reliability is quality over time). This scope includes both FFP maintenance work orders and reimbursable (IQ) funded repair and minor construction projects.

• Manage preparation and execution of QCR inspection schedules and follow-up actions for both randomized work orders and daily IQ reports IAW contract requirements. Leverage iPads, Maximo, and Power BI to streamline this process. Inspections look at both workorder results and asset condition over time (reliability) as appropriate.

• Manage and oversee CRL-aligned reliability practices by partnering with the site team to (a) establish and sustain a reliability culture and aligned behaviors, (b) ensure continual improvement and defect elimination, (c) manage corrective and preventive actions (CAPA) at the appropriate level using 5 Why and Root Cause Analysis (RCA), and (d) apply risk-based prioritization to reliability work (criticality, consequence, and lifecycle impact) to improve asset performance over time.

• Safety Compliance: Manage site safety compliance through the customization, implementation, and update of the Accident Prevention Program (APP). APP activities will include developing an inventory of all safety hazards associated with and appropriate safety risk controls for all Tessera activities and facilities within which these activities occur. These evaluations will be formalized using the Activity Hazard Analysis (AHA) process; completed AHAs will be uploaded to Tessera's mobile technology (Maximo) to enable real-time and ready access by facilities maintenance personnel, supervisors, and leaders. Perform as-needed updates to the APP and any other safety programs or policies.

• Manage the ISO 9001 program, including documentation, auditing, and certification of core TFM processes, which leverages corporate TFM processes with site variations and innovation.

• Integrate relevant safety observations into routine quality inspections.

• Work with managers to formulate and implement policies and procedures to facilitate, clarify, and correct processes.

• Must be able to read and understand the contract, design, sketches, and maintenance/construction standards.

• Analyze results and recommend measured performance results, objectives, and efficiency of the systems to management.

• Through their own efforts as well as the efforts of the Quality Control and Safety Technicians and the collateral duty Safety Representatives, manage development of a robust safety inspection program that is integrated into the mobile technology. Do trend analysis on these inspections to identify areas of safety improvement on an ongoing basis.

• Manage involvement in the investigation and reporting of all safety incidents and notice-only events in the JBER workplaces. Partner with the Site Manager and the leadership team to conduct local and Home Office Green Table incident analyses using tools such as the 5 Whys and Human Factors Analysis Classification System (HFACS). This activity includes reporting all accidents, injuries, and illnesses to the Contracting Officer Representative (COR) in accordance with accident reporting procedures and timelines.

• Partner with the Site Manager and leadership team to sustain employee engagement in safe practices, including participation in the near-miss system. Responsible for the deployment, collection, and analysis of Tessera's annual Safety Culture Survey at JBER. Collaborates with the Home Office safety team to design and produce site-relevant safety promotion materials.

• Responsible for maintaining accurate and complete safety performance data (incident, notice-only, first aid) prior to input into Workday, Tessera's HRIS system. Conducts routine reviews of this data to identify any negative trends that need to be addressed.

• Travel as required to outlying sites and Tessera's Home Office in Bremerton, WA.

Qualifications:

• Bachelor's degree in quality management, safety management, or similar field preferred.

• Minimum of five (5) years of quality management, safety management, or similar required.

• Certified Reliability Leader (CRL) or CMPR certification required within 2 years of hire.

• Industry-recognized Quality Control Certification preferred. Acoustic, Thermography Level 1 certification preferred.

Physical Requirements:

Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance. The physical demands of this position may be reasonably accommodated for individuals with disabilities to perform the essential functions on a case-by-case basis.

• Must be able to lift and/or move up to 45 pounds.

• May be required to reach, kneel, walk, stand, and use repetitive motion for several hours at a time based on position duties.

• Work may require repetitive motion, reaching, lifting, kneeling, and walking. Standing or sitting for several hours at a time, climbing in and out of a vehicle, and up and down stairs may also be required.

• Must have the perseverance to work effectively under pressure for extended periods of time.

Requirements:

• A valid state driver's license is required with the ability to obtain and maintain coverage by Tessera's insurance.

• Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act. Please visit this website for more information: https://www.dhs.gov/real-id.

• Must be able to obtain and maintain applicable security clearances and installation access. A background check and E-Verify will be conducted for this position.

*** Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act.

Please visit this website for more information: https://www.dhs.gov/real-id.

To Apply: Visit our website at www.tessera.org to complete an application.

Current Employees: need to log into their Workday to apply through the Jobs Hub. Please reach out to your Recruiter if you need assistance.

Tessera is a national non-profit, government contractor that is dedicated to "Creating Opportunities for People with Disabilities" through hiring and supporting individuals with disabilities and veterans with disabilities. We take pride in our mission-focused culture, our Core Values, Diversity, Partnership, Commitment, Integrity, and Quality, and our dedication to providing a safe and respectful work environment to our employees.

Individuals with disabilities are encouraged to apply.

Tessera is here to help you with the recruitment process.

If you require an accommodation or support, please contact us at

(360) 475-0756 ext. 349, or emailrecruiting@tessera.org.