Student Accounts Advisor I

Financial Affairs:

Partnering with our UCF community to continuously improve and deliver outstanding administrative and financial services through innovative business and technological solutions and sound fiscal stewardship.

The Opportunity:

UCF's Student Account Services is seeking a Student Accounts Advisor I to join our team and support the university's student financial operations. This is a fiscal position in the Collections Office. Reports to Student Accounts Supervisor. This position assists the Student Accounts Supervisor, Billing Specialist and Advisor II with various fiscal duties. It requires knowledge, the ability to make independent decisions, and to adapt to change.

Responsibilities:

• Provide exceptional customer service to the UCF community of students, parents, faculty, staff, and other third parties using various methods of communication.

• Research and respond to questions and inquiries concerning accounting entries, programs, and responsibilities of Collections, including tuition and fee charges, e-pay and other payment methods, financial holds, and routing to third-party collection agencies.

• Present account information in a clear and concise manner to help alleviate student/parent misunderstandings about the student's responsibility regarding payment of overdue tuition and fees.

• Collection duties include working closely with Student Accounts, Financial Aid, the Cashier's Office, Veterans' Affairs, Registrar, International Student Services, and Student Development and Enrollment Services to coordinate collection efforts.

• Maintain detailed records of which account is in default status. These records contain all pertinent information about the borrower, including outstanding balances and the status of the collection process.

• Perform skip trace methods to locate debtors whose address is not valid.

• Respond to student inquiries and send delinquent notices before collection agency referral. All State Statutes and Federal Regulations regarding debtor's rights and collection procedures must be adhered to.

• Other duties as assigned.

Minimum Qualifications:

High School Diploma or Equivalent and 0+ years of relevant experience.

Preferred Qualifications:

• Demonstrated experience providing customer service in a fast-paced or high-volume environment.

• Experience working in a higher education environment with exposure to student services or administrative operations.

• Proficiency in using common business software (e.g., Microsoft Word, Excel, or similar programs) to enter, review, or manage information.

• Proven ability to communicate policies, procedures, or complex information clearly and professionally.

• Experience processing financial transactions, reconciling accounts, or reviewing payment activity for accuracy.

Department

Work Schedule

Type of Appointment

Expected Salary

Job Posting End Date

Veteran's Preference:

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans' Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.