MALL Coordinator, Administrative Services

The Opportunity:

This position serves as an administrative services coordinator in the Mathematics Assistance and Learning Lab (MALL). This position is responsible for managing the administrative aspects of the MALL and formulating and recommending policies and procedures to effectively administer the program and provide an environment that is conducive to learning. This position is responsible for the administration of the online learning environment for courses taught in the MALL. Supervision and training of MALL employees is required. This position serves on the MALL committee, which has additional responsibilities, like choosing textbooks and arranging presentations by publishers.

Classification Title: Academic Program Coordinator III

Responsibilities:

• Oversee the hiring, initial and ongoing training, scheduling, timekeeping, and evaluation of MALL.

• Schedule student testing sessions in accordance with School guidelines to ensure maintenance of testing records, execution of proper testing environment, and provision of SAS accommodations for students as applicable.

• Administration of the MALL attendance system, including creation and maintenance of the student database. Creation and dissemination of daily usage reports.

• Act as university liaison for MALL operations, including but not limited to maintenance of policy and procedure. Maintenance of appropriate School email accounts.

• Administration of the online course environment in the MALL, including the creation and maintenance of course environments and the user database. Initiate the automated enrollment of students into the online system, enroll users, including faculty, tutors, and students who are not able to be enrolled via the automated process. Generation of user reports multiple times each semester, and as required.

• Administration of the tutoring environment in the MALL; including explaining and/or clarifying academic policies and procedures to students; making appropriate referrals to other campus resources, as necessary.

• Serves on the MALL committee, which has additional responsibilities, like choosing textbooks and arranging presentations by publishers.

• Perform other duties as assigned.

Minimum Qualifications:

Bachelor's or Master's degree and 4+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Bachelor's degree in a related field and experience supporting or coordinating academic programs within a higher education environment.

• Experience managing the administrative operations of an academic support unit or learning lab, including the development or implementation of policies and procedures.

• Demonstrated experience supervising, training, scheduling, and supporting student employees.

• Experience administering online learning, testing, or tutoring environments, including maintaining user databases, enrollments, and usage or compliance records.

• Proficiency with Microsoft Office applications (Excel, Word, Outlook, Teams), with experience generating reports and maintaining accurate electronic documentation.

• Experience using Workday or other student learning management, scheduling, or program administration systems.

• Strong organizational and communication skills, with the ability to manage multiple priorities, collaborate with faculty and committees, and support a student-centered learning environment.

Special Instructions to the Applicants:

All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Classification Title: Academic Program Coordinator III

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• And more...For more benefits information, view the UCF Employee Benefits Guide.

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Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.