Systems Engineer II- Salesforce

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Job Description

Job Duties
Performs system administration, configuration, and support for Salesforce.

Manages and performs all Salesforce deployments.

Ensures proper deployment rollback/recovery plan exist at all times.

Resolves any Salesforce issues submitted into the university's ticketing systems.

Reviews developer code and Salesforce deployment packages to ensure best practices and procedures are adhered to.

Ensures proper backups of Salesforce data are retained for disaster recovery.

Creates and maintains documentation for the Salesforce infrastructure systems, policies, and procedures.

Refreshes development 'sandboxes'/orgs regularly.

Maintains data integrity in all Salesforce orgs.

Works closely with Salesforce admins, associate admins, managers, and developers to resolve system issues.

Participates in and serves as a resource for any Salesforce related projects.

Provides mentoring to less experienced Salesforce administrators.

Understands when to use declarative instead of programmatic solutions.

Knows when to use the right solutions and automations to solve business problems.

Performs other job-related duties as assigned.
KSAs
Knowledge of both Sales and Service cloud applications

Intermediate to advanced spreadsheet and data manipulation abilities

Intermediate knowledge of Microsoft Exchange and Outlook

Ability to assist management with vetting, selecting, and implementing new Salesforce related technology solutions

Self-starter with a strong ability to use initiative and work autonomously under tight commercially sensitive deadlines

Ability to serve as go-to for escalated issues

Understanding of integrations to external systems

Up-to-date knowledge of latest releases in Salesforce (Lightning, Process Builder, etc.)

Ability to work well in a team environment

Strong oral and written communication skills

Solid technical and problem solving skills

Ability to plan and meet schedules and deadlines

Ability to keep management appropriately informed of area activities and of any significant problems

Ensures that company policies and procedures are closely followed

Ability to establish good working relationships and communication with clients and co-workers. Can promptly address any problems and resolve effectively.

Minimum Qualifications
Bachelor's Degree in Computer Science or a related field

3 years of experience as a Salesforce.com administrator

Salesforce Certified Administrator

Experience with Apex and Visual Force development methods

Experience with Salesforce API

Experience with SOQL (Salesforce Object Query Language)

Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.
Preferred Qualifications
Systems Administration experience

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.
#LI-JW1

Position & Application Details

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.