ICT Launch QAS/PFS Lead

The Launch Specialized Support Engineer serves as a technical Subject Matter Expert (SME) supporting manufacturing launch activities, with deep expertise in AVI, QAS, Broadcast, and PFS applications. This role is accountable for launchspecific system design ownership, early issue detection, and rapid stabilization of productioncritical applications during new vehicle, powertrain, and major system launches.

The position provides handson technical leadership across launch phases, acting as the primary technical authority for these applications while leading structured troubleshooting and Root Cause Analysis (RCA) efforts for launchrelated issues. The Launch Specialized Support Engineer works closely with Vehicle Program Engineering (VPE), ICT (Plant and Corporate) teams, and Local Plant Production and Maintenance organizations to ensure systems are productionready, resilient, and well understood by all stakeholders.

This role reports into a Launch Specialized Support Lead and requires strong interpersonal and communication skills, including the ability to translate complex technical topics into clear, actionable guidance for nontechnical audiences. Travel is required to support onsite launch activities.

Key Responsibilities:

Launch Systems Ownership & Design

• Serve as the technical SME for AVI, QAS, Broadcast, and PFS systems during launch activities.
• Act as the design authority for launchrelated system configurations, integrations, and process alignment.
• Partner with VPE, Manufacturing Engineering, and Plant Operations to ensure system designs align with launch build requirements.
• Validate system readiness prior to launch milestones, identifying risks and gaps early.

Launch Support, Troubleshooting & RCA

• Lead handson troubleshooting for launchrelated issues affecting production, quality, or throughput.
• Own and drive structured Root Cause Analysis (RCA) for critical launch incidents.
• Coordinate crossfunctional problemsolving with ICT, operations, suppliers, and engineering teams.
• Ensure launch lessons learned are captured and integrated into future designs and standards.

CrossFunctional Communication & Coordination

• Serve as the primary technical interface with VPE, ICT Launch, ICT Plant Operations, and Local Plant teams.
• Translate complex system behavior, risks, and recovery plans into clear messaging for nontechnical stakeholders.
• Provide clear status, risk, and issue updates during launch war rooms and leadership reviews.

Governance & Continuous Improvement

• Support standardization of launch system designs and support models across plants.
• Contribute to launch readiness criteria and support playbooks.
• Identify opportunities to improve diagnostics, monitoring, and supportability.

Basic Qualifications:

• Bachelor's degree in Information Technology, Engineering, Manufacturing Systems, or equivalent experience.
• Minimum 5 years experience SMElevel handson experience with AVI, QAS, Broadcast, and/or PFS systems.
• Experience supporting manufacturing launches or production rampups.
• Strong problemsolving skills with demonstrated RCA leadership.
• Excellent communication skills with the ability to explain complex topics to nontechnical audiences.

The Launch Specialized Support Engineer serves as a technical Subject Matter Expert (SME) supporting manufacturing launch activities, with deep expertise in AVI, QAS, Broadcast, and PFS applications. This role is accountable for launchspecific system design ownership, early issue detection, and rapid stabilization of productioncritical applications during new vehicle, powertrain, and major system launches.

The position provides handson technical leadership across launch phases, acting as the primary technical authority for these applications while leading structured troubleshooting and Root Cause Analysis (RCA) efforts for launchrelated issues. The Launch Specialized Support Engineer works closely with Vehicle Program Engineering (VPE), ICT (Plant and Corporate) teams, and Local Plant Production and Maintenance organizations to ensure systems are productionready, resilient, and well understood by all stakeholders.

This role reports into a Launch Specialized Support Lead and requires strong interpersonal and communication skills, including the ability to translate complex technical topics into clear, actionable guidance for nontechnical audiences. Travel is required to support onsite launch activities.

Key Responsibilities:

Launch Systems Ownership & Design

• Serve as the technical SME for AVI, QAS, Broadcast, and PFS systems during launch activities.
• Act as the design authority for launchrelated system configurations, integrations, and process alignment.
• Partner with VPE, Manufacturing Engineering, and Plant Operations to ensure system designs align with launch build requirements.
• Validate system readiness prior to launch milestones, identifying risks and gaps early.

Launch Support, Troubleshooting & RCA

• Lead handson troubleshooting for launchrelated issues affecting production, quality, or throughput.
• Own and drive structured Root Cause Analysis (RCA) for critical launch incidents.
• Coordinate crossfunctional problemsolving with ICT, operations, suppliers, and engineering teams.
• Ensure launch lessons learned are captured and integrated into future designs and standards.

CrossFunctional Communication & Coordination

• Serve as the primary technical interface with VPE, ICT Launch, ICT Plant Operations, and Local Plant teams.
• Translate complex system behavior, risks, and recovery plans into clear messaging for nontechnical stakeholders.
• Provide clear status, risk, and issue updates during launch war rooms and leadership reviews.

Governance & Continuous Improvement

• Support standardization of launch system designs and support models across plants.
• Contribute to launch readiness criteria and support playbooks.
• Identify opportunities to improve diagnostics, monitoring, and supportability.