Gate House Attendant (Casual)

Gatehouse Attendant

Location: Chaska, MN (Onsite) Landscape Arboretum

Schedule: Up to 14 hours/week (Includes some evenings and weekends)
Hourly Rate: $18.00/hour

Overview
The University of Minnesota Landscape Arboretum delights and inspires hundreds of thousands of visitors each year. As a Gatehouse Attendant, you are a visitor's very first touchpoint, playing a critical role in delivering world-class guest service and engagement to a diverse audience.
Gatehouse attendants work closely with team leads, managers and the entire Guest Services Team to ensure every visitor starts their journey with a warm welcome and a seamless entry.

Responsibilities
90% Greet Guests & Collect Admission Fees

• Guest Reception: Greet visitors in a personable, approachable, and professional manner.
• Entry Processing: Manage gate entries for members, non-members, private events, and classes according to established policies.
• Expert Guidance: Provide initial wayfinding, general Arboretum information, and direct event attendees to their specific locations.
• Sales & Promotion: Promotel Arboretum memberships to non-member visitors.
• Transaction Handling: Process credit card transactions accurately using our Point of Sale (POS) system.
• Stay Informed: Maintain up-to-date knowledge of daily operations, activities, and emergency procedures via internal communications.

10% Reporting & Reconciliation

• Daily Reporting: Verify and reconcile daily activity reports at the end of each shift.
• Data Tracking: Accurately track visitor counts, discount tickets, and group attendance using established procedures.

Work Environment
All work is performed in-person and onsite in Chaska. This role requires the ability to work in varied weather conditions and stand for the extended periods during a shift to ensure visitors are admitted efficiently.

Required Qualifications

• High School diploma/GED.
• Proven ability to interact with the public in a respectful, professional, and inclusive manner.
• Strong communication skills: Ability to read, write, and speak English fluently.
• Ability to follow complex oral and written instructions.
• A foundational knowledge of the Arboretum's mission, vision, and values.
• Physical Requirement: Ability to stand continuously for 4-6 hours.

Preferred Qualifications

• Experience in a high-volume, customer-service-oriented environment with diverse clientele.
• Previous experience working in an arboretum, nature center, or park system.
• Previous experience operating POS (Point of Sale) systems.
• Familiarity with the Landscape Arboretum's specific programs, grounds, and buildings

Pay Range: $18.00 per hour, depending on education/qualifications/experience.

Retirement plan options are available for Civil Service, Faculty, Labor-Represented, Professional & Administrative, and Temp Casual classifications. Learn more about retirement plans.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).