Patient Safety Process Manager

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A Brief Overview

This role is intended to work closely with our Digital & Technology Services (DTS) team on projects specifically related to the go-live of the Roberts Children's Health Expansion (RCHE) building. The selected candidate will be interacting with key stakeholders for the building team including Human Factors, Facilities, Hospital Leadership, Family and Patient representatives, vendors, and front-line clinical staff. The selected candidate will be the primary touch point for the Patient Safety team's contribution and support of the RCHE building go-live, working with DTS and other staff also supporting the effort from the Center for Healthcare Quality and Analytics (CHQA).

This position will support the RCH expansion project from now until opening (currently expected to run through December 2028). We anticipate that this position will be absorbed into the enterprise Patient Safety budget at the end of the funding period; however, any continuation will be subject to organizational needs and available funding at the time.

The Patient Safety Process Manager acts as an organizational resource for patient safety concepts, tools and methods. Primary responsibilities include facilitating and advising on Cause Analysis methods to identify causes and contributing factors for serious safety events, pre-cursor events, and near misses. This individual also facilitates Failure Modes and Effects Analysis Teams. Works with key leaders to assure that corrective actions are addressed and improvement monitored in response to what is learned in the analysis. Advocates for/supports improvement efforts and is a resource for clinical regulatory compliance. The person in this role performs all of the above in collaboration with others in the Patient Safety and Quality Structure and others in the CHOP community as appropriate for the situation.

Safety background preferred.

What you will do

• Facilitate the process of conducting a thorough and credible investigation of patient safety events including RCA, M&M and event summaries to meet organizational and external requirements. Coordinates the pre-work, assembles the team, facilitates the RCA and coordinates assimilation and reporting. Participates in prioritizing corrective actions and works with leaders to make improvement. Completes the necessary documentation. Facilitates FMEA Teams. Participates with the team in developing a Common Cause Analysis.
• Act as organizational champions and content experts for Patient Safety concepts. Act as a change agent through:
• Coaching and consultation with staff and leaders to assist in application of key patient safety principles
• Participation in ECMS and other committee membership
• Sharing articles and up to date information.
• Providing just in time training, and formal educational opportunities
• Using and promoting the language of patient safety
• Promoting systems thinking.
• Regularly reviews trends and findings from the electronic patient safety reporting system to identify trends or vulnerabilities. Analyzes data and integrates findings with knowledge of other patient safety events for focused departmental and organizational improvement initiatives. Reports significant findings so the improvement work can be prioritized and appropriate actions taken.
• Contributes to successful organizational regulatory compliance. Participates in department and organizational activities through tracers and key patient safety initiatives.
• Acts as an expert facilitator for quality and patient safety efforts by:
• Differentiating between process and content
• Using facilitation core practices, tools and concepts
• Improving discussion, dialogue and meeting effectiveness with a goal of achieving the intended result
• Acts as an advocate for quality and patient safety efforts with a goal of building organizational capability through the facilitation of improvement efforts and teams:
• Use of the Model for Improvement as a means of making improvement
• Promoting and engaging in performance measurement as a guide for improvement
• Use of quality improvement principles in visual display of data
• Assisting with or analyzing data

Education Qualifications

• Bachelor's Degree Healthcare related field of study - Required
• Master's Degree - Preferred

Experience Qualifications

• Direct experience with clinical process improvement, process reengineering, healthcare quality improvement or similar clinical initiatives - Preferred and
• Experience in implementation of regulatory Joint Commission initiatives and/or Joint Commission National Patient Safety Goals - Preferred

Skills and Abilities

• TQM/CQI and/or similar process methodology training/experience is desired.
• Project Management Institute (PMI) Certification is helpful.
• Minimum 5 years experience.
• Strong working knowledge of a healthcare environment.
• Direct experience in a healthcare profession (e.g., Nursing, etc) and/or dealing with clinical healthcare providers across a healthcare organization preferred.
• Demonstrated experience managing cross-functional clinical teams, including physician groups, broad clinician groups as well as consultants and contractors.
• Strong interpersonal, verbal and written communications skills are required for the successful management of this function.
• Ability to prioritize work, manage time and demonstrate excellent organizational skills and initiative to improve processes.
• Change agent demeanor.
• Flexible thinker, with improvement/redesign initiatives.

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.

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SALARY RANGE:

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

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At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.