Operations Manager – Queen Ka’ahumanu Center

Operations Manager – Queen Ka’ahumanu Center

Are you prepared to be the driving force behind Queen Ka’ahumanu Center? Do you excel in a fast-paced setting where each day brings new challenges? We're looking for a committed and innovative Operations Manager to guide our team and enhance the shopping experience like never before!

Pacific Retail Capital Partners is a fully integrated, entrepreneurial organization with an unparalleled depth

of knowledge in all aspects of retail real estate. Our team of executives and strategic partners draw on

decades of experience with major national shopping center owners to deliver top-tier service as an operating

partner and provide efficient oversight of the company's portfolio. Our broad-based talent is versed in multiple

disciplines, from investment and development, which enables the company to quickly assess market

opportunities, to management, marketing, and leasing, which allows it to control costs effectively and

maintain the quality of its properties. This position is based in Kahului, HI, but our company operates

nationally, particularly in large regional malls.

Best-in-Class Benefits and Culture:

We value our employees' time and efforts. Our commitment to your success is enhanced by our competitive compensation of $80,000 - 85,000 annually depending on experience, and an extensive benefits package, including:

• Comprehensive health coverage: Medical, dental, and vision insurance provided
• Robust retirement planning: 401(k) plan available with employer matching
• Financial security: Life and disability insurance for added protection
• Flexible financial options: Health savings and flexible spending accounts offered
• Well-being and work-life balance: Paid time off and holidays

Plus, we work to maintain the best environment for our employees where people can learn and grow with the company. We strive to provide a collaborative, creative atmosphere where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.

As the Operations Manager, you will enhance the property value by assisting the General Manager in property management. You should understand the property's operating systems, contracted services, construction practices, preventative maintenance, and safety practices.

Your responsibilities as the Operations Manager for Queen Ka’ahumanu Center will include:

Management/Operations

• Coordinate the property's operational aspects of protecting, maintaining, and improving the value of the owner’s asset within the context of the Management Agreement, Loan Documents, REA, and leases.
• Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations, and pass the operations audit's compliance portion.
• Implement preventive, ongoing, and anticipated maintenance/repair programs.
• Select contracted services by developing scopes of work, requesting bids, and monitoring performance according to the scope of work and contractual agreements.
• Manage maintenance team through effective communication, supervision, training, and scheduling to ensure tasks are completed on time and within budget.
• Develop multi-year capital project plans and manage the process to complete the capital projects.
• Review public safety reports to monitor incidents, identify trends, verify accuracy, and develop preventive programs as necessary.
• Process and track all insurance claims to ensure proper follow-up and mitigation.
• Manage tenant construction by working with tenant coordinators, contractors, and tenants.
• Ensure compliance with local codes and regulations.
• Monitor the performance of in-house and contracted services and take necessary action to ensure that in-house performance and contracted services (security, landscaping, janitorial, etc.) meet our maximum standards.
• Develop action plans for capital projects and manage the process of completing these projects.
• Purchase building and maintenance supplies, machinery, and equipment.
• Knowledge of computer programs (Excel, Word, PowerPoint).

Financial Performance

• Accurate budget preparation, emphasizing minimizing expenses by efficiently using manpower and materials.
• Develop and manage the operation expenses at budgeted levels.
• Manage capital projects in a timely, cost-effective manner at budgeted levels.
• Assist the general manager with forecasting operational and capital expenses.
• Assist in the preparation of monthly and quarterly ownership reports.
• Perform any other duties as required from time to time to operate a Regional Shopping Center successfully.

Ready to take your career to the next level? Join us in making Queen Ka’ahumanu Center the go-to shopping, dining, and entertainment destination!

If you're passionate about creating memorable moments, optimizing efficiency, and thriving in a fast-paced, vibrant environment, this is the opportunity you've been waiting for! Please submit your resume and cover letter to kshultz@qkcmanagement.com 

Please reference “Operations Manager – Queen Ka’ahumanu Center” in the subject line.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.