Program Manager

POSITION SUMMARY:

Working in the Faculty Development Office, under the supervision of the Director Faculty Development, the Program Manager will lead the design, implementation, and evaluation of longitudinal professional development programs for faculty across Boston Medical Center and Boston University Medical Campus. Reporting to the Director of Faculty Development, this role will partner with faculty leaders to develop curriculum, facilitate program delivery, and ensure alignment with institutional priorities related to faculty advancement, leadership development, and engagement.

The Program Manager will independently manage 2-3 core programs, overseeing program operations and outcomes, and contributing to the development of new initiatives. In addition to independently managing these programs, the PM will co-assist the Director as needed with supporting all of the programs and initiatives within the office. This role will also supervise practicum students and temporary staff and support cross-program coordination within the Faculty Development Office.

Position: Program Manager

Department: Corporate Finance

Schedule: 40 hours

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Works collaboratively with the Associate Dean, ad interim, of Faculty Development and the Director of Faculty Development on:

• Under the supervision of the Director and faculty facilitators, co-lead the design, implementation, and ongoing management of 2-3 longitudinal faculty development programs

• Oversee full program lifecycle: planning, recruitment, curriculum delivery, evaluation, and iteration

• Develop and manage program timelines, deliverables, and operational plans

• Ensure alignment with BMC, BUMG, BUMC institutional strategic priorities

• Co-design and develop program curriculum, including session content, learning objectives, and experiential activities

• Partner directly with faculty leaders and subject matter experts to co-create and refine program content

• Develop facilitator guides, participant materials, and program resources

• Co-lead program evaluation efforts, with office evaluator, including survey design, data collection, and analysis

• Monitor program outcomes and identify opportunities for improvement

• Translate evaluation data into actionable recommendations for program enhancement

• Contribute to institutional reporting on faculty development impact

• Supervise practicum students, interns, and temporary staff supporting program activities, as needed

• Provide onboarding, training, and ongoing supervision

• Delegate operational tasks to support efficient program delivery

• Contribute to development of new faculty development initiatives and programs

• Support needs assessments and identify gaps in programming

• Participate in annual planning and program expansion efforts

• Assist with managing the Associate Dean and Director of Faculty Development calendars

• Oversee program logistics, including scheduling, communications, materials, and coordination

• Manage program application processes, participant communications, and Admissions Committee coordination

• Maintain program data systems, documentation, and reporting to ensure accuracy and timely tracking of outcomes

• Develop and maintain program materials, including website content and marketing assets

• Coordinate meetings, including agendas, minutes, and follow-up actions

• Support leadership reporting and annual program summaries

• Manage operational needs such as calendars, space, technology, and vendor coordination (e.g., catering, A/V)

• Monitor program resources and supplies within established budgets

• Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, to ensure that exceptional customer service and patient care may be provided.

• Utilizes hospital's behavioral standards as the basis for decision making and to support the hospital's mission and goals.

• Follow established hospital infection control and safety procedures.

• Perform other duties as needed.

JOB REQUIREMENTS

EDUCATION:

• Requires a bachelor's degree, master's preferred

EXPERIENCE:

• Must have a minimum of 3-5 years of related experience.

• Experience in a non-profit, healthcare, and/or academic setting a plus.

KNOWLEDGE AND SKILLS:

• Ability to be self-directed, prioritize essential tasks and balance numerous responsibilities.

• Must have excellent interpersonal skills, including an ability to work with diverse individuals from a variety of disciplines, and on a variety of levels.

• Excellent oral and written communication Proficient with standard Microsoft programs (i.e., MS Word, Excel, PowerPoint, Outlook) and web browser

Compensation Range:

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

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