Director, Internal Communications

About Sony Music Entertainment

At Sony Music Entertainment, we fuel the creative journey. We've played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We've nurtured some of music's most iconic artists and produced some of the most influential recordings of all time.

Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we're committed to artistic integrity, transparency, and entrepreneurship.

Sony Music Entertainment is a member of the Sony family of global companies.

Our Internal Communications Director will make sure every employee, in every region, feels genuinely connected to our company. We work to bring strategy and culture to life through honest, creative, and purposeful communication that builds trust over time. We move quickly, think creatively, and believe that a well-informed workforce is a more engaged one.

We're looking for a Director, Internal Communications to serve as the primary architect of how employees experience company news from the inside out. This role is focused on connecting a global workforce to the company's strategic priorities, operational decisions, cultural identity, and business transformation - ensuring every employee, regardless of role or region, feels informed and part of something larger. This is not a PR or external communications role. It is a dedicated internal function driven by platform strategy, editorial discipline, and a deep respect for the people inside our organization.

• Own and execute the company's global internal communications strategy, ensuring the infrastructure and cadence exists for employees to reliably receive timely, relevant, and consistent information
• Build and manage the company's intranet as a living, employee-first destination - driving adoption, engagement, content strategy, and ongoing governance
• Design and manage a multi-platform communications ecosystem including intranet, internal email, enterprise messaging tools, digital signage, video, and audio/podcast formats
• Translate executive decisions, business updates, and company milestones into clear, engaging internal narratives - before they become external news
• Draft, edit, and distribute memos, announcements, and leadership communications to global employees - including outside standard business hours, unexpectedly when news arises and on weekends to account for time zone differences across regions
• Develop a social-media-informed approach to internal content, applying platform thinking (format, cadence, audience segmentation) to the employee experience
• Partner closely with other Corporate Communications team members to manage the flow of information across business units and geographies
• Manage the internal communications editorial calendar in coordination with the broader Corporate Communications team calendar
• Establish and actively manage engagement measurements - tracking open rates, intranet engagement, platform reach among other performance metrics - and demonstrate a willingness to pivot strategies, platforms, and messaging approaches based on what the data reveals about employee behavior and information consumption
• Support entire Corporate Communications team during fast-moving situations to communicate to internal audiences
• Apply cultural awareness and sensitivity when crafting and distributing communications across a global workforce - adapting tone, framing, and timing to reflect regional nuances and communication norms without requiring fluency in local languages, while partnering with regional leads to ensure nothing is lost in translation

• 5+ years in internal communications, employee engagement, or enterprise communications - not PR or external media relations
• Strong understanding of intranet strategy, platform management, and digital-first content development
• Flexibility and availability to draft and distribute time-sensitive communications outside of standard business hours when global operations require it
• Strong understanding of how social media principles (engagement, format, audience segmentation) apply to internal communications channels
• Experience managing communications across a large, globally distributed, multicultural workforce with demonstrated sensitivity to regional and cultural differences in how information is received and interpreted
• A data-driven mindset - comfortable building measurement frameworks, analyzing engagement trends, and making confident strategic pivots when the data calls for it rather than defaulting to what has always been done
• Excellent writing and editing skills with the ability to adapt tone and format across platforms - from a 60-second video script to a 500-word leadership update
• Experience with tools such as SharePoint, Staffbase, Poppulo, Viva Engage, or similar internal platforms
• Bachelor's degree in Communications, Journalism, or related field

• You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day
• A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
• Investment in your professional growth and development enabling you to thrive in our vibrant community.
• The space to accelerate progress, positively disrupt, and create what happens next
• Time off for a winter recess

Sony Music is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.