Position Summary
The Collection Specialist is responsible for proactively managing customer accounts to prevent delinquency. This role monitors outstanding balances, conducts in-house collection efforts, and works closely with customers and internal departments to ensure timely payment and account accuracy.
Essential Job Functions
Initiate telephone and email contact with internal and external customers regarding past-due balances, determine the cause of delinquency, and arrange for payment or resolve account discrepancies.
Respond to incoming calls related to billing inquiries, payment processing, and credit issuance.
Maintain a daily goal of 30-40 outbound calls to ensure timely follow-up on outstanding balances and promises to pay.
Provide follow-up communication via phone, email, fax, or mail, including sending invoice copies as requested.
Contact customers at risk of service interruption due to non-payment and coordinate resolution.
Conduct credit evaluations for new and renewing accounts to assess creditworthiness.
Process credit card payments and resolve account-related questions or discrepancies.
Support the Sales Department with account setup, including establishing credit limits and payment terms.
Generate and review daily reports, including credit hold reports, credit balance reports, and aging reports.
Verify payments on accounts previously placed on credit hold and ensure reinstatement of services when appropriate.
Review Collection Manager reports and identify accounts requiring contact prior to billing cycle processing.
Prepare and distribute the weekly Top 30 Aging Accounts report to the CFO and other designated recipients.
Update aging reports and document account status notes in the system.
Collaborate with offsite collection specialists to develop strategies for problem accounts and upload account data to external collection agencies as needed.
Provide backup support to Customer Service and the Accounts Receivable Clerk when required.
Other Responsibilities
Participate in company-sponsored training programs as assigned.
Stay current with relevant technology and systems related to the role.
Perform additional duties as assigned by the Supervisor.
Work Environment
This position operates in a standard office environment.
Why Waste Pro USA?
Competitive Pay & Benefits: Enjoy a competitive salary, commission structure, and comprehensive benefits package including health, dental, vision, and more.
401(k) plan with excellent company match
Paid vacation, holidays, and sick time
Career Growth: With our rapidly expanding footprint, we offer strong opportunities for advancement and professional development. Supportive Environment: Join a team that values your contributions and fosters a culture of collaboration and support. Great Location: Work in one of Florida's most desirable cities, where the sun is always shining and opportunities are endless.
Essential Functions-The statements above are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities. POSITION QUALIFICATIONS
- Associates Degree or its equivalent and a minimum of 2 years' experience in the credit and collections field.
- Basic financial skills including knowledge of commonly used collections practices and procedures.
- Proficient in working on a PC, and competent in the use of Microsoft Office. Full proficiency in Excel, Outlook and Word.
- Ability to interact and communicate effectively, orally and in writing.
- Knowledge of Fair Credit Reporting Act
- Excellent organizational skills
- Waste Industry experience a plus
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Waste Pro, USA
sick time, 401(k)
May 11, 2026