Reception Team Lead

Essential Duties and Responsibilities

• Monitors quantity and quality of work performed.
• Interviews, trains, supervises and evaluates employees.
• Maintains equipment and supplies for departments.
• Revises, develops, and implements policies, procedures and performance standards.
• Manages departmentalized expenses involving staff and materials.

Culture of Excellence Behavior Expectations

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Education and Experience

One year certificate from college or technical school; or a minimum of three years related experience and/or training; or equivalent combination of education and experience required.
Bachelor of Science degree in a related field is preferred.
Three to five years of Supervisory experience preferred.

Certification and Licensure

N/A

Skills and Abilities
Reception Team Leader will learn the receptionist's job duties and perform them when the need arises and be put onto a management call schedule. To perform this job successfully, an individual should have knowledge of internet software, payroll systems, spreadsheet software, billing and patient appointment software and word processing software to include Word, Excel and Power Point.
Special Physical Demands

While performing the duties of this Job, the employee is regularly required to walk, sit, talk or hear. The employee is frequently required to stand; reach with hands and arms. handling, fingering, feeling and stoop, kneel or crouch and see. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Level of Supervision

N/A

Supervises

Directly supervises 25 to 30 employees in the Reception Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supervisory responsibilities are conducted in accordance with directives of management, the organization's policies, and applicable laws.

PAY RANGE:

Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Mercyhealth offers competitive pay and a comprehensive benefits package including:

• Medical, Dental, Vision

• Life & Disability Insurance

• FSA/HSA Options

• Generous, accruing paid time off

• Paid Parental and caregiver leave

• Career advancement and educational opportunities

• Tuition and certification reimbursement

• Certification Reimbursement

• Well-being Programs

• Employee Discounts

• On-Demand Pay

• Financial Education

• Annual recognition/awards events

• Partner appreciation days

• Family entertainment/attractions discount

• Community service/improvement opportunities

Click here for more details regarding Mercyhealth Careers Benefit Information.

At Mercyhealth, we don't simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Mercyhealth has been nationally recognized for our commitment to our people and culture, including:

• #1 in the nation on AARP's Best Employers for Workers Over 50

• One of Working Mother magazine's 100 Best Companies for Working Mothers

• A Top 50 Company and Top 10 Nonprofit for Executive Women