Intern - Year Round (IT Reporting & Analytics)

Overview

This internship will provide the opportunity to work with the IT Reporting & Analytics team to compile, analyze and measure results of data, and prepare insightful reports and presentations for service areas. The intern is expected to combine learned skills with hands-on experience and have a desire to learn and develop professional skills.

****A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by clicking the "Attach Cover Letter" button during your application

Responsibilities

• Perform data analysis to identify and analyze opportunities for continual service improvement
• Perform strong visualizations through the creation of reports, charts, and graphs
• Perform other related duties as assigned
  

Qualifications

Required Qualifications

• Currently pursuing a degree related to Information Technology, Data Analytics, Business Analytics, or other related field
• Experience with Data Analysis, Business Analysis and/or Process Re-engineering
• Strong verbal and written communication skills with experience documenting processes, editing, and reviewing documents
• Proficient in Microsoft Office tools including intermediate knowledge of Excel formulas and pivot tables
• Demonstrates a positive attitude, strong customer service skills, and effective interpersonal relationships
• Demonstrates dependability and adherence to process standards, and compliance with company policy and procedure

Desired Qualifications

• Experience with ServiceNow Performance Analytics module and dashboard development
• Experience with business intelligence reporting tools such as Tableau or Power BI

Hours: Monday - Friday, 8:00AM - 4:30PM (minimum of 20-25 hours a week, based on school schedule)

Location: 820 Follin Lane, Vienna, VA 22180

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