Manager, Membership Business & Analysis

Overview

To manage, direct, implement and oversee Navy Federal's membership acquisition, engagement and retention strategies. Oversees the production and delivery of high-quality analyses that enable senior and executive leaders to better understand member demographics, behavior, trends, and make decisions to achieve strategic goals. Lead cross-organizational teams that facilitate the creation, launch and implementation of solutions to improve new member engagement, retention and satisfaction. Oversee and perform complex/varied tasks with considerable impact.

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Responsibilities

• Direct the creation and launch of acquisition strategies consistent with goals to grow membership, improve engagement, and minimize impact on operations
• Oversee the design and development of monitoring tools and financial metrics capable of measuring and optimizing the success and effectiveness of membership drives
• Optimize business operation performance by analyzing current and forecasting future performance through the application of various advanced and complex analytical techniques to support strategic initiatives
• Interpret and validate analytics, scenario results and financial impacts used to inform senior management decisions
• Lead business case and analytical studies to estimate return on investment, revenue, and potential growth models
• Lead or participate in organization-wide project teams; monitor projects assigned to the department and ensure milestones are completed on schedule
• Oversee the timely and accurate production of reports completed by the analysts team including board package reports
• Lead the completion and presentation of the Capital Plan Stress Test Projections for Membership
• Lead forecasting efforts associated with the Annual Financial Plan to include new memberships, closures, and incentive budget
• Support the Operations and Outreach teams to establish, monitor, assess, and improve key performance indicators, reporting and analyses
• Assist in leading and build partnerships and promote cross-functional collaboration with business units (products and channels) to ensure successful launch and implementation of membership initiatives
• Stay informed of business environment and associated market trends as they relate to acquisition, engagement and retention strategies
• Oversee the creation and review of executive presentations that highlight strategic initiatives delivered in various forums such as board meetings and planning committees
• Direct discovery and analysis of existing processes and key controls, and identify future internal control trends or new standards
• Manage the maintenance of databases to achieve efficiencies, reduce operational risk and ensure accurate and timely analysis and reporting
• Oversee timely reporting to support the development of commentary and guidance for senior management
• Act as AVP in the incumbent's absence
• Performs managerial responsibilities:
• Ensure adequate/skilled staffing; select employees
• Establish performance goals and priorities
• Prepare, conduct and review performance appraisals
• Develop, mentor and counsel staff
• Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
• Ensure section/branch goals and objectives align with division/department strategy Ensure efficiency of operations
• Perform other related duties as assigned

Qualifications

• Significant experience as a strategic thinker who influences business decisions at the senior leadership level
• In depth and advanced knowledge of data sources (e.g. IDW and EDW), data extraction tools (e.g. Cognos and SQL), and data manipulation packages (e.g. JPM and SPSS)
• Ability to communicate highly complex technical concepts to non-technical and senior staff
• Experience managing projects which involve organization, holding strategy and status meetings, planning and directing the work of participants, resolving conflicting requests, meeting changing requirements and priorities, and accomplishing project goals
• Experience in progressively responsible positions which reflect the ability to work independently, exercise sound judgment, solve problems, display a high degree of initiative, and manage multiple priorities effectively
• Ability to establish strong working relationships and gain credibility and trust within those partnerships
• Proficiency with PCs, word processing, spreadsheet, database, presentation, and reporting software
• Advanced research, querying, data mining, analysis, and reporting skills, including proficiency in sophisticated statistical methods and modeling, forecasting, and cost/benefit/risk analysis
• Successful experience as a leader in a data / analytically driven environment with expert level analytics/quantitative skills
• Advanced skills to successfully influence, lead and/or guide others towards goals
• Advanced leadership skills and the ability to guide others to achieve desired results in a multi-tasked, time sensitive office environment
• Advanced interpersonal, verbal, and written communication skills
• Advanced organizational, planning and time management skills
• Bachelor's Degree in Business Administration, Management, or the equivalent combination of training, education, and experience

Desired Qualifications

• Experience leading cross-organizational and large initiatives/campaigns
• Advanced knowledge of NFCU's functions, philosophy, operations, and organizational objectives
• Advanced knowledge of analytics techniques used in the financial industry, specifically in the areas of Business Intelligence, Data Visualization, and Data Mining
• Experience dealing, presenting and persuading senior leadership
• Advanced experience with credit union financials and/or NCUA regulations
• Master's Degree in Business Administration, Finance, or related field

Additional Information

Hours:

• Monday - Friday, 8:00AM - 4:30PM
  

Location:

• 820 Follin Lane, Vienna, VA 22180

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