Junior Information Architect

Job Summary

The Junior Information Architect supports the planning, development, and maintenance of CSBS's Product & Solutions content architecture and publishing ecosystem. This role assists with DITA XML information architecture, content modeling, and technical publishing activities that enable CSBS to deliver consistent, accessible, and scalable digital content to multiple delivery channels.

The Junior Information Architect contributes to content strategy execution by:

• Supporting XML-based authoring and publishing workflows.
• Supporting the development of metadata and taxonomy to improve search, content organization, and delivery across platforms, with exposure to emerging structured content and AI-enabled content delivery approaches.
• Assisting with administration of content management systems and maintenance of XML publishing transformations.

The role is hands-on and execution-focused, with opportunities to build skills in DITA XML, taxonomy and knowledge graph/ontology design, metadata modeling, analytics, and accessibility (WCAG) compliance.

The Junior Information Architect collaborates with software development, IT, Learning and Development, and business stakeholders to help ensure CSBS content is well-structured, reusable, user-centered, and aligned with organizational objectives. This position supports efforts to strengthen operational resilience, reduce single points of failure, and support the long-term scalability and sustainability of CSBS's Product & Solutions content development and delivery.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. Other duties may be assigned to meet business needs.

• Execute defined content architecture, publishing, and metadata tasks under the guidance of senior team members.
• Assist in administering and maintaining CSBS content management systems and publishing environments.
• Support technical writing, editing, and publishing of DITA XML content for SES, NMLS, and related platforms.
• Support and assist with the development, documentation, and maintenance of content models, metadata standards, taxonomy, and knowledge graphs or ontology models.
• Support the development and maintenance of metadata used across SharePoint and other content delivery platforms.
• Assist with XML publishing workflows using DITA Open Toolkit plugins and publishing transformations.
• Apply user personas and journeys to content to support faceted search and content usability, including emerging AI-enabled search capabilities.
• Assist in the creation of content specifications and templates aligned to user needs and delivery platforms.
• Support analytics, SEO initiatives, and measurement of content performance and effectiveness.
• Contribute to efforts to ensure content meets accessibility standards, including Section 508 and WCAG (Web Content Accessibility Guidelines) compliance.
• Assist with content audits and remediation activities.
• Support documentation of processes, standards, and governance related to content strategy and information architecture.
• Collaborate with software development, training, and product teams to support implementation of approved content strategies.
• Contribute to initiatives that prepare CSBS content for emerging technologies, including AI-enabled search and retrieval.
• Participate in meetings with stakeholders to gather requirements and clarify content and publishing needs.
• Apply information architecture and UX best practices with guidance from senior team members.

Minimum Qualifications

To perform this job successfully, an individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.

Education and Experience

• A bachelor's degree in information science, library science, communications, technical writing, computer science, or a related field.
• Graduate-level coursework or a master's degree in information science, library science, or a related discipline is preferred.
• At least 1-3 years of relevant experience in structured content, technical writing, XML information architecture, XML content management systems, or a related field.
• Equivalent work experience may be substituted for higher education requirements.
• Hands-on or academic experience working with XML-based content, including DITA authoring and publishing.

Knowledge, Skills, and Abilities

Core Knowledge and Skills (Required):

• Foundational knowledge of content management systems used for managing and version control of XML content sources.
• Technical writing experience Basic understanding of related XML standards such as XPath, XSLT, DTD).
• Basic knowledge of web technologies, including HTML5 and CSS.
• Foundational understanding of taxonomy and metadata, and related structured knowledge organization concepts.
• Basic knowledge of accessibility standards, including Section 508 and WCAG, with the ability to apply guidance with support.

Working Knowledge (Preferred):

• Experience with XML component content management systems (CCMS).
• Experience with DITA Open Toolkit (DITA-OT) and XML publishing workflows, with the ability to participate in builds and troubleshooting with guidance. Experience with Oxygen XML Editor preferred.

Exposure / Familiarity:

• Familiarity with SEO concepts and content performance analytics, with the ability to support measurement and reporting efforts.
• Familiarity with semantic technologies (e.g., RDF, OWL, JSON-LD) and concepts related to structured content and knowledge organization.
• Familiarity with AI and large language model (LLM) and machine learning concepts and their potential implications for structured content.
• Exposure to concepts related to knowledge graphs, semantic technologies, and structured knowledge organization is a plus.

General Capabilities:

• Ability to work collaboratively across technical and non-technical teams.
• Strong attention to detail and organizational skills.
• Effective written and verbal communication skills.
• Ability to learn complex systems, support testing and refinement solutions, and apply defined standards consistently.
• Analytical and problem-solving skills, with the ability to escalate more complex issues as needed.

Requirements

• Due to the nature of CSBS's business in support of state financial services supervision, all CSBS employees have the potential of interacting with confidential information related to the supervision of financial services companies ("Confidential Supervisory Information"). As a result, in addition to general business conflicts of interest, all CSBS employees are expected to disclose conflicts of interest in financial services companies on at least an annual basis and to proactively avoid such conflicts.
• Protect the confidentiality, integrity, and availability of CSBS information and information systems in accordance with CSBS policies and procedures.

Values Instilled Behaviors for Excellence (VIBE)

At CSBS, work-life balance isn't just a policy; it's our VIBE! We recognize that our team members have lives that deserve attention and care. That's why we create strong, supportive relationships that help everyone grow both professionally and personally. We honor each other's expertise and speak the truth, even when it's a bit awkward. And guess what? This honesty creates a vibe of respect and trust that powers our efficiency and our excellence. It lets us chase those career goals while also nurturing our personal pursuits. At CSBS, you can thrive at work and at home-it's the best of both worlds!

Just like a healthy work-life, collaboration is an essential part of CSBS's mission. In fact, it is the heartbeat of everything we do! We're all about pitching in, giving props to our colleagues, and having each other's backs. This allows us to push ourselves to our maximum potential and embrace those bold risks and innovative solutions. No matter what comes our way, our commitment to communication and teamwork strengthens us. We at CSBS are on mission and on the move, tackling all challenges together!

Leadership Competency Model

At CSBS, we believe in leadership at every level, empowering all employees, regardless of role, to take initiative, inspire others, and drive progress. Our five core competencies are Leading Change and Transformation, Leading Others, Results Focused, Business Intelligence, and Collaborative Partnering to provide a framework for professional growth while ensuring accountability in our performance.

Leading Change and Transformation means embracing innovation and adaptability to drive continuous improvement. Leading Others is about guiding, mentoring, and influencing colleagues to move our mission forward. A Results-Focused mindset ensures we meet our goals with efficiency and impact. Business Intelligence allows employees to make informed, strategic decisions based on data and industry insights. Finally, Collaborative Partnering fosters teamwork and strong relationships to achieve shared success.

This competency model not only supports individual growth and development but also strengthens CSBS as we evolve into a more agile and innovative organization. Here, leadership isn't just a title, it's a mindset that moves us forward together.

Working Conditions

• General office.
• Must be willing to travel up to 5% of the time as needed.

This job description should not be construed to imply that these requirements are the only standards for the position. Incumbents will follow any other instructions and perform any other related duties as may be required. CSBS has the right to revise this job description at any time. CSBS is an "at will" employer and as such, neither this job description nor your signature constitutes any form of contractual arrangement between you and CSBS.