Delivery Manager

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. To be successful, we'll need to reduce the cost of energy delivery today and pioneer the clean energy solutions of tomorrow, keeping our customers at the core of everything we do.

Digital teams at National Grid work in a harmonized partnership with our diverse group of energy businesses to deliver technology that revolutionizes the way we operate. As we lead the charge towards a carbon-free future, our digital teams are introducing best practices from across the tech industry to drive efficiency and bring new capabilities to our internal and external customers.

Our work here is critical. National Grid moves energy to millions of homes and businesses in the US and UK and the technology we utilize to complete that task is down to us. You will be an integral contributor towards this goal, and we will support your professional development as part of our diverse, customer-centric, global team.

National Grid is hiring a Delivery Manager. This role is designated as hybrid, with an expectation of one or two days per month in our offices in Waltham, MA or Brooklyn, NY. Requirements may vary based on business needs and company policy.

National Grid is seeking a Delivery Manager to lead a team of Project and Program Managers in delivering business outcomes across a critical IT portfolio supporting Gas operations. This role ensures that project delivery aligns with corporate governance, standards, and frameworks (e.g., PMO governance, Agile practices, security and compliance), while tailoring delivery approaches to the portfolio's specific needs.

The Delivery Manager will drive predictable, high-quality delivery; enable informed decision-making through transparent, outcome-focused reporting; and foster a high-performing, accountable team culture.

What This Role Requires

• Bold leadership: Drive positive change across the organization, coach and develop team members, and guide prioritization to maximize business value
• Strong critical and creative thinking: Solve complex problems and identify innovative, practical solutions
• Effective people and stakeholder management: Collaborate successfully in a complex, matrixed environment and deliver with excellence
• Growth mindset: Remove barriers to progress, position teams for success, and cultivate a culture of continuous improvement and curiosity
• Exceptional communication and storytelling: Support the team in managing stakeholders, aligning on success criteria, and clearly articulating project value and outcomes

In your first month you will:

• Develop a strong understanding of National Grid's investment governance model
• Build working knowledge of the Project Delivery Framework and key dependencies across functions (e.g., Architecture, Risk Management, Service Transition)
• Understand how work is structured within Gas IT, including the relationships between rate cases, budgets, value streams, investments, and the current fiscal-year investment plan
• Assume day-to-day leadership of the Gas IT Project Delivery team

In your first 3 months you will:

• Assess current delivery processes and team capabilities to identify gaps
• Develop a structured improvement roadmap with defined outcomes, success metrics, and measurable targets

In your first 6 months, you will:

• Implement targeted improvements to address at least one key gap in process or capability
• Establish consistent monitoring and reporting of project and portfolio performance, including risks and issues, with clear recommendations for corrective action.

Key Responsibilities:

• Lead, mentor, and develop a team of Project and Program Managers to ensure successful delivery across the IT portfolio
• Ensure project execution aligns with corporate strategy, governance, and delivery frameworks
• Translate enterprise and portfolio-level guidance into practical, portfolio-specific delivery standards and practices
• Oversee the end-to-end delivery of multiple initiatives, ensuring alignment to scope, schedule, quality, and budget commitments
• Partner with portfolio leadership and business stakeholders to align delivery with business priorities and outcomes
• Support rate case planning and submissions by providing accurate delivery insights, timelines, and impact assessments
• Drive continuous improvement in delivery processes, tools, and ways of working
• Enable effective communication and coordination across teams, business units, and external partners
• Ensure adherence to governance, risk management, and compliance requirements
• Foster a culture of accountability, ownership, collaboration, and high performance within the team

Required:

• Proven experience (10+ years) in delivery management or senior project management roles within IT portfolios or large-scale IT programs.
• Demonstrated experience leading and managing multiple project managers or project teams simultaneously.
• Solid understanding of IT project management methodologies (e.g., Agile, Waterfall, Hybrid) and tools.
• Experience managing complex projects with multiple stakeholders, including cross-functional teams and external vendors.
• Experience in continuous improvement initiatives related to project delivery processes and tools.

Preferred:

• MBA or master's degree in relevant field preferred
• PMP Certified
• SAFE Agile Certifications

Additional valued experiences:

• Energy/utility industry with understanding of Rate Cases