Library Assistant (Children's-Northeast)

New Hanover County Public Library seeks a customer-focused, team-oriented part time Library Assistant at our Northeast location. This position will work primarily at the children's service point but may cover other desks as needed. As the primary point of contact for library services, the position requires extensive interaction with customers and co-workers at a public desk.

The vision and commitment of the New Hanover County Public Library is to support a diverse workforce to provide an exciting destination where people gather, ideas flourish, and the information and technology resources needed for a community to prosper are made freely available. We are passionate about creating a caring, inviting and welcoming place; developing the technology and information resources needed for people of all ages to Learn, Grow and Prosper; and preserving and making accessible our rich history and diverse cultural heritage. If this sounds like you, then come and be a part of the exciting and progressive team at New Hanover County.

Essential duties include, but are not limited to:

• Connecting children, teens, adults and senior citizens to the library collection, facilities and services
• Helping customers navigate library policies and procedures
• Guiding customers through registration and checkout processes using the integrated library system (TLC)
• Responding to reader advisory and general reference questions by accessing a variety of print and non-print resources
• Guiding customers in the use of essential technological devices and equipment to access library resources
• Providing support in checking out and downloading e-content
• Creating attractive and timely displays featuring library resources
• Operating and troubleshooting self-check machines, printers, computers, and other library equipment
• Protecting each customer's right to privacy and access, adhering to the American Library Association Bill of Rights and Code of Ethics
• Accurately shelving library materials.
• Assisting with library opening and closing procedures.
• Performs work with regular and predictable attendance consistently meeting the scheduling needs as required by the county.
• Performs work during emergency/disaster situations.
• Performs other duties of a similar nature or level.

Qualifications:

• High School Diploma or equivalent, and Knowledge, skills, education, training, and experience sufficient to thoroughly understand the functions of the role and successfully perform the essential duties, with at least one year of experience in a library, bookstore or other frontline customer service role.
• Associate's Degree is preferred.

• Strong oral and written communication skills.
• Intermediate to advanced skill in personal computer operations, learning and utilizing software applications and operating peripheral equipment.
• Ability to interact courteously and professionally with the public, coworkers and others in a fast-paced work environment.
• Ability to respond appropriately to information-seeking behaviors and diverse learning styles.
• Ability to maintain confidentiality, work independently, and exercise judgment in resolving customer issues.
• Flexibility and willingness to adjust to a constantly changing work environment.

• Spends up to several hours a day in a stationary position to assist customers
• Frequently moves and positions bins of books which weigh up to 30 pounds
• Frequently transports large numbers of books to various locations in the building
• Positions, places, and removes books and other library materials around, onto, and from shelves at a wide range of heights
• Communicates and exchanges information and ideas with customers and coworkers throughout the workday
• Operates a computer, cash register, and other electronic devices throughout the day.

Applicant Information:
After the closing date for this position, applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for. All updates regarding an application can be viewed through your applicant portal.

In compliance with G.S. 153A-94.2(b), if this position requires an applicant for employment to work with children in any capacity, the county must require the applicant to undergo a criminal history record check conducted by the SBI for all offers of employment made after October 1, 2025. These checks must be performed in accordance with G.S. 143B-1209.26, which authorizes the SBI to provide fingerprint-based state and national criminal record checks to cities and counties. Additional information on how to complete this required check will be provided to the selected candidate after an offer of employment is accepted.

New Hanover County is an Equal Opportunity Employer.