Sr. Associate, Customer Acceptance & Fraud

First National Bank of Omaha
vision insurance, tuition assistance, 401(k)
United States, Nebraska, Omaha
May 28, 2026
At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success. Summary of the Job: The Sr. Associate is expected to be a subject matter expert in compliance monitoring and regulatory risk management, accountable for a comprehensive range of assignments related to maintaining strong compliance standards across all Banking business lines. This role will be responsible for monitoring, reporting, investigating, and conducting complex data analysis to identify compliance trends and implement strategic solutions to address Sales Practice, Fair Banking, and UDAAP (Unfair, Deceptive, or Abusive Acts or Practices) requirements. This position is critical in building and maintaining collaborative relationships with the Bank's Second Line of Defense, particularly Corporate Compliance, to ensure operational excellence and regulatory adherence across the enterprise. About This Role: DUTIES AND ACCOUNTABILITIES: Regulatory Compliance Monitoring & Reporting:Monitor compliance performance across all Banking business lines for Sales Practice, Fair Banking, and UDAAP requirements. Develop comprehensive reporting frameworks to track compliance metrics and present findings to management and stakeholders. Complex Data Analysis & Trend Identification:Conduct sophisticated data analysis to identify emerging compliance trends, potential regulatory risks, and areas of concern. Utilize analytical tools to assess compliance performance and recommend strategic adjustments to policies, procedures, and controls. Investigation Management:Lead investigations into potential compliance violations, coordinating with internal stakeholders and documenting findings. Recommend corrective actions and monitor implementation to ensure effective resolution. Second Line of Defense Collaboration:Build and maintain strong working relationships with Corporate Compliance and other Second Line risk functions. Serve as primary liaison for compliance-related matters and coordinate joint initiatives to strengthen the control environment. Regulatory Change Management:Stay current on regulatory developments, industry guidance, and supervisory expectations. Assess the impact of regulatory changes on Banking First Line operations and recommend necessary policy or procedural updates. Strategic Implementation:Partner with business units to implement compliance strategies and enhancements. Ensure new processes and controls are effectively integrated into existing frameworks while maintaining operational efficiency. Risk Assessment & Control Testing:Identify, assess, and document key compliance risks. Conduct independent testing of controls and recommend improvements to strengthen the compliance management framework. Stakeholder Communication:Provide clear and concise communication to various audiences, including senior leadership, regarding compliance performance, emerging risks, and recommended actions. Process Optimization:Continuously evaluate compliance processes for effectiveness and efficiency opportunities. Recommend and implement improvements to enhance compliance monitoring and reporting capabilities. Special Projects & Audit Support:Lead and support special compliance and risk projects as assigned. Provide subject matter expertise during regulatory examinations and internal audits, including analysis of findings and development of remediation plans. The Ideal Candidate for This Role: BASIC QUALIFICATIONS: Bachelor's degree or equivalent experience 3-5 years of compliance or risk experience within banking or financial services, with demonstrated expertise in compliance and investigations Strong analytical skills with proven ability to conduct complex data analysis and translate findings into actionable business insights Demonstrated experience in regulatory compliance monitoring, reporting, and investigation processes Excellent project management skills with ability to manage multiple priorities and competing deadlines while maintaining attention to detail Strong written and verbal communication skills with ability to present complex compliance matters to various audiences, including senior management Proven ability to build and maintain collaborative relationships across multiple business lines and risk functions Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) with advanced Excel capabilities for data analysis Experience with compliance monitoring tools and data analytics platforms Experience in the use of LLMs and GenAI, with a willingness to use and incorporate into daily workstream. Knowledge of banking regulations and compliance requirements applicable to banking products, services and operations Strong problem-solving skills with ability to develop creative solutions to compliance challenges PREFERRED QUALIFICATIONS: Experience working with Second Line of Defense functions and regulatory examination processes Professional certifications in compliance or risk management (CRCM, CAMS, or similar) Experience and knowledge of regulatory guidance from OCC, FDIC, CFPB, and other applicable regulatory agencies Previous experience in investigation management and corrective action planning Strong understanding of consumer protection laws and fair lending requirements Candidates must possess unrestricted work authorization and not require future sponsorship. Compensation: Compensation range (base pay): $81,662.00-$134,741.00 This role may have a specific starting pay within this range. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level. Work Environment: It is anticipated that the incumbent in this role will work in a hybrid capacity, balancing in-person collaboration three (3) days a week with remote flexibility two (2) days a week. As part of our team, you'll experience the energy and relationship-building of face-to-face collaboration while still enjoying the flexibility of remote workdays. We provide the tools and technology to ensure seamless transitions between work environments, supporting your productivity wherever you are. Please note that work location is subject to change based on business needs. Benefits Overview: We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs: Medical, Dental, Vision Insurance 401k, With Matching Contributions Time Off Programs Health Savings Account (HSA)/Dependent Care Employee Banking Growth Opportunities Tuition Assistance Short-Term/Long-Term Disability Insurance Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/. For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message. Job number: R-20260944 Equal Opportunity & Belonging: FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves-no matter their role or where they are in their journey. Learn more here. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. Click here to download 'EEO is The Law' Self-Print Poster Click here to download 'EEO is The Law' Supplement for Federal Contractors Click here to download 'EEO is The Law' GINA Supplement FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants) Application Deadline: All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.