Business Analyst I

The Public Health Institute (PHI) is an independent, nonprofit organization dedicated to promoting health, well-being, and quality of life for people throughout California, across the nation and around the world. As one of the largest and most comprehensive public health organizations in the nation, we are at the forefront of research and innovations to improve the efficacy of public health statewide, nationally, and internationally.

PHI was distinguished as one of the top 50 "Best Non-Profit Organizations to Work For" by the Non-Profit Times in a national search.

SUMMARY:

The Business Analyst I supports customer implementations, data conversions, CAS customizations, and related projects for C/NET Solutions, a program fiscally sponsored by the Public Health Institute (PHI). This role requires an Oncology Data Specialist-Certified (ODS-C) credential and working knowledge of cancer registry processes. The position manages assigned projects, prepares technical documentation, communicates with customers, and provides support in line with established policies and procedures. The Business Analyst I reports to the Information Technology Manager II and works under close supervision.

This is a remote, regular full-time position with a work schedule typically from 7:00 a.m. to 4:00 p.m. PT, including one-hour unpaid lunch time. Candidates located anywhere in the United States may apply. Schedule flexibility is required, including occasional work outside standard business hours to support customers in other time zones. C/NET Solutions business hours are 5:00 a.m. to 5:00 p.m. PT.

Applicants must have an active Oncology Data Specialist-Certified (ODS-C) credential and meet the other listed requirements to be considered for this position.

Full pay range for this position: $34.54 to $50.07 per hour. The typical hiring range for this position is from $34.54 (minimum) to $42.31 (midpoint) per hour. The starting wage is determined based on the candidate's knowledge, skills, experience, as well as budget availability.

Employment Type: Full Time

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Customer Implementation and CAS Support - 40%

• Lead customer onboarding, implementation, and related project activities for CNExT, CAS, and associated solutions.
• Coordinate customer data conversions, software setup, installations, and transition activities.
• Review customer results, identify issues, and support resolution of implementation and system concerns.
• Support customers with CAS updates, configuration changes, and related enhancement work.
• Provide training, guidance, and technical support throughout implementation and post-go-live support.
• Collaborate with customer technical staff to ensure successful deployment and ongoing use of CNExT and CAS solutions.

Documentation - 5%

• Create and maintain technical and training documentation for conversions, CAS, software installation, and updates.
• Contribute ideas and write articles for the e/notes newsletter as assigned.

Customer Projects - 15%

• Manage and execute customer database migrations from Microsoft Access to SQL Server, including testing and installation support.
• Manage and execute database merges from single-hospital to multi-hospital environments, including testing and installation support.
• Manage medical record number conversion projects.
• Provide query specifications to Programming, test results, and support implementation as needed.
• Manage shared follow-up file projects with state and central registries, including format testing and staff training.
• Provide frontline support and initial training for project-related work.
• Manage other customer-requested projects as assigned.

Customer Technical Support - 20%

• Support CNExT and CAS software.
• Provide CNExT and CAS training.
• Assist technical support staff with complex issues as level 2 support.

Software Testing - 10%

• Participate in routine testing of CNExT and CAS products.
• Document and report testing results to management and programming staff.

Help File and Metafile Work - 10%

• Review metafiles provided by standards-setting organizations and incorporate applicable updates into the software.
• Document and communicate required software changes from standards-setting organizations to the Programming department.
• Update and convert PDFs and standards resource materials into standardized CHM help files for incorporation into CNExT software, as needed.

Other

• Access to Protected Health Information. This role requires access to Protected Health Information and compliance with all C/NET Solutions and Public Health Institute confidentiality and HIPAA policies.
• Maintain an active Oncology Data Specialist-Certified (ODS-C) credential.
• Occasionally work more than 40 hours per week, including weekends.
• Work outside C/NET Solutions business hours as needed.
• Perform other duties as assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Minimum Qualifications

• Maintain an active Oncology Data Specialist-Certified (ODS-C) credential.
• Bachelor's degree in computer science, business management, or a related field; or substitute with four years of related experience; or relevant technical certification with 2 years of relevant experience.

Other Qualifications

• Understanding of CNExT functions, including data entry, reporting, and import/export procedures.
• Experience using helpdesk and ticketing system.
• Ability to analyze complex cancer registry data during conversion reviews and recommend corrections preferred.
• Knowledge of cancer registry standards and practices, including ACoS, NAACCR, SEER, state registry requirements, and international reporting requirements preferred.
• Ability to work effectively in a team environment and lead projects to completion.
• Strong SQL Server administration and SQL programming skills preferred.
• Proficiency with Microsoft SQL Server, Microsoft Windows, Microsoft 365, Microsoft Project, text editors, compression or encryption software, and helpdesk software.
• Strong organizational, analytical, and written and verbal communication skills.
• Knowledge of internet applications such as VPN and Remote Desktop Connection.
• Ability to work under pressure and train peers.
• Creative and solution-oriented approach to problem-solving.

The Public Health Institute is committed to a policy that provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and to make all employment decisions so as to further this principle of equal employment opportunity. To this end, the PHI will not discriminate against any employee or applicant for employment because of race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and will take affirmative action to ensure that applicants are offered employment and employees are treated during employment without regard to these characteristics.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

To apply for any position, you must create an account on the Public Health Institute's job application site. After creating your account, you may search the open positions and apply for the specific position that interests you. Please note, mailed and emailed applications will not be accepted.

We're so pleased the Public Health Institute is an organization you would like to work with. Do you have questions about this opportunity? If so, email our recruitment team at Recruitment@phi.org.

Additional information about PHI's benefits and compensation offerings can be found here.

The Public Health Institute is committed to providing access and reasonable accommodation in its services, programs, activities and employment for individuals with disabilities. To request disability accommodation in the application process, contact the Recruitment Team at least 48 hours in advance at Recruitment@phi.org.