Bell Person

About Us

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Essential Duties and Responsibilities

The following are specific contributions that must be developed during the training program in order to successfully complete the program and be placed in a hotel with or without reasonable accommodation:

• Welcome guests in a friendly, professional, and approachable manner during arrival and departure.
• Assist guests with luggage delivery, storage, retrieval, and transportation throughout their stay.
• Escort guests to guest rooms while providing information regarding hotel services, amenities, outlets, and local area recommendations.
• Maintain awareness of lobby activity and proactively engage guests needing assistance.
• Support a seamless arrival and departure experience through coordination with Front Desk, Valet, Housekeeping, and other operational departments.
• Maintain cleanliness and organization of the bell stand, baggage room, lobby areas, entrance areas, and other assigned spaces.
• Deliver guest items, messages, amenities, and other requested materials promptly and professionally.
• Maintain effective communication between shifts through proper use of logs and operational communication tools.
• Assist with posting daily events, group signage, and guest information displays as assigned.
• Support transportation operations and guest shuttle services when applicable, including vehicle inspections and safe driving practices.
• May assist with valet operations and vehicle handling as operationally required.
• Assist Front Desk and operational leadership with additional guest service and operational support tasks as needed.
• Demonstrate professionalism, urgency, and strong guest service recovery skills during high occupancy and fast-paced operational periods.
• Comply with attendance expectations and maintain schedule flexibility based on operational needs, including weekends, holidays, AM shifts, PM shifts, and varied schedules.
• Perform any other job-related duties as assigned.
  

Success in This Role

The most successful candidates in this role are individuals who:

• Enjoy interacting with guests and creating positive experiences
• Maintain professionalism and composure in fast-paced environments
• Demonstrate strong communication and teamwork skills
• Take initiative and proactively assist guests and team members
• Maintain awareness of operational and guest needs
• Present themselves professionally and positively at all times
• Understand the importance of first and last impressions in hospitality
  

Qualifications and Skills

Education and Experience

• High school diploma or equivalent required.
• Prior hospitality, guest service, valet, or customer service experience preferred.
• Hotel experience preferred.
  

Knowledge, Skills and Abilities

• Ability to communicate professionally with guests, answer questions, and provide information regarding hotel services and local attractions.
• Ability to work in a fast-paced hospitality environment while maintaining professionalism and guest focus.
• Ability to drive vans, limousines, and automobiles. Must maintain an acceptable driving record as verified by a Motor Vehicle Report with or without reasonable accommodation.
• Ability to safely handle luggage, packages, and guest items with care and professionalism.
• Ability to maintain operational awareness and respond quickly to guest and operational needs.
• Ability to work collaboratively with Front Desk, Valet, Housekeeping, and other hotel departments.
• Ability to grasp, lift, carry, or otherwise move luggage and packages up to 75 lbs. with or without reasonable accommodation.
• Ability to stand, walk, bend, kneel, and continuously perform essential job functions with or without reasonable accommodation.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, including guests, supervisors, coworkers, and the public.
  

Equal Opportunity Employer
HEI Hotels & Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Compensation

Benefits

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.