Senior Account Manager (Customer Connections), Customer Contact

National Grid is hiring an Senior Account Manager (Customer Connections), Customer Contract for our Commercial Services Account Management team in one of the following locations: Syracuse NY, Albany NY or Buffalo NY.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

The Commercial Services Account Management team manages a portfolio of customers interconnected to the National Grid transmission system that connect to or operate within our networks in New York State. The Account Manager role includes maintaining customer relations with our wholesale generation customers & developers, municipalities, large load retail customers, and other transmission owners in New York State operating under the jurisdiction of the NYISO and the FERC.

The Account Manager will maintain ownership of the day-to-day relationships with our customers, contract management, and project management of transmission customer projects to ensure superior customer satisfaction, compliance with contracts and tariffs, and to enhance National Grid's corporate reputation. They will collaborate with internal and external stakeholders to meet customer needs while ensuring compliance with requirements and protecting National Grid's interests.

• Manage and direct customer activities to deliver solutions to achieve superior customer satisfaction within assigned account portfolio.
• Administer new interconnection requests by participating in internal and external scoping meetings, negotiating study agreements, and documenting status of new and developing requests for both generation and large load.
• Ensure all interconnection requirements are appropriately assessed, designed, planned, resourced and scheduled in a timely and cost-effective manner to ensure best value for National Grid and the interconnecting customer.
• Research and respond to customer or internal requests related to contract provisions; including billing, ownership, and cost responsibility.
• Coordinate with Network Strategy, Project Management and Operations to communicate capital project and outage information to customers, to provide superior customer service and meet contractual obligations.
• Validate that National Grid is meeting provisions contained within our contracts including scope, schedule, and budget items. Communicate internally and externally with customers on variations.
• Ensure data and status associated with customer and contract information is incorporated into Salesforce system for accurate reporting and account continuity.
• Responsible for maintaining main contract documents and relaying information to customers and stakeholders. Individual is required to process large amounts of information and write clear and concise project agreement documents that convey National Grid's policy and the scope of the project.
• Maintain a relationship within National Grid & Customers. Individual should expect to coordinate with all stakeholders.
• Input and manage data and structure reports to aid in the management of their account portfolio and for organizational reporting purposes.
• Lead meetings and track/report on status of active issues.
• Draft and contribute to the negotiation of provisions within transmission contracts.
• Perform analysis and make a recommendation and gain buy-in.

• Bachelor's degree in business, Communications, Engineering or related field
• Minimum of 5 years with Customer or Contract Management. Strong background in Contract Management, Electric Utilities and/or Construction is a plus
• High level competencies in relationship management, communication, and conflict resolution
• Experience with negotiating and reporting
• Strong Probability and decision-making skills; strong attention to detail and high level of accuracy
• Proficiency with Microsoft Office applications and Salesforce.
• Ability to work within a matrix environment and function as a team member to accomplish the\ department's goals
• Legal background and knowledge of contracting terms & conditions, preferred
• Must be comfortable speaking in front of both large and small groups. Contract Specialist may often lead meetings or be required to facilitate discussions with individual customers
• Project Management experience and familiarity with project lifecycle, preferred.
• Proven experience negotiating contracts is required.

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