Short Insurance Specialist

• Perform research requests and special projects related to departmental initiatives
• Evaluate and audit complex loan files for all contracts related to total losses
• Facilitate and assist members in filing GAP claims, cancelling service contracts, and managing escalated member inquiries, as needed
• Process and verify that all loan obligations have been met
• Process financial transactions (auto settlements, refunds, payoffs and reconciling general ledger)
• Partner with insurance companies, GAP companies and dealerships to resolve member inquiries
• Ensure maximum claim and refunds have been recovered
• Lead in the final resolution of deficiency or credit balance of the loan
• Identify gaps in department processes and procedures, recommending improvements to leadership and implement as required
• Mentor Servicing Associates, providing guidance and support as needed

• Minimum 2 years' experience in customer service or administration, with experience in the financial services industry; default management experience is preferred
• Working knowledge of Bankruptcy code and Loan Modifications and how it applies to Short Insurance
• Working knowledge of GAAP guidance pertaining to Troubled Debt Restructure (TDR)
• Strong understanding of loan contracts including APR, simple interest calculations and default provisions
• Strong understanding of financial industry regulations as well as FCRA, SCRA, and FDCPA
• Ability to research and analyze information to reach conclusions
• Ability to identify risks and provide recommendations which mitigates loss for the credit union and the member
• Demonstrated effective time management skills and the ability to work independently or in a collaborative team environment
• Ability to anticipate needs and prioritize projects in a fast-paced environment with tight deadlines and high-volume peaks while producing high-quality work
• Active listener with ability to ask clarifying questions to understand the needs and identify the optimal resolution of loan and GAP claims.
• Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences
• Proven ability to handle sensitive documents professionally and confidentially
• Strong research, analytical, problem solving and critical thinking skills with excellent attention to detail
• Familiarity with a core banking system is preferred
• Working knowledge of Microsoft Office Suite
• Certification/License: N/A
• Minimum Education: Bachelor's degree in Business Administration or equivalent education and work experience required

Location: Hillsboro Corporate Office - Hillsboro, OR 97124 (HYBRID)

Target Compensation in Hillsboro, OR: $25.36 - $29.18 per hour + annual bonus

• Traditional medical, dental, and vision coverage
• 401K matching up to 5% per pay period
• Paid Time Off: You'll accrue up to 15 vacation days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
• 11 paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)