Work Mgmt Spec I or II

Important Application Submission Information

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This position is the learner level of the Work Management Specialist classification hierarchy. This position is responsible for providing work management support for Distribution, Customer Experience & Services, while working within the parameters of established processes and standards. This position may also be utilized to provide basic administrative support to multiple managers and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.

• Highschool diploma

This position is the intermediate level of the Work Management Specialist classification hierarchy. Employees at this level solve more complex problems and this position is responsible for providing technical, analytical and work management support for Distribution, Customer Experience & Services. The incumbent, working within the parameters of established processes and standards, uses independent judgment and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing exceptional customer service. This position may also be utilized to provide administrative support to multiple managers and serves in a non-exempt capacity.

• Highschool diploma and one (1) year related experience.

• Demonstrates excellent customer skills
• Exhibits flexibility and dependability during normal work schedule and emergency storm restoration
• Collaborates effectively in a team environment
• Demonstrates knowledge of Microsoft Office software
• Possesses effective written and verbal communication and interpersonal skills
• One to three years of providing customer service support
• Effectively manages stressful situations

• Possesses a general knowledge of applications used in Distribution, Customer Experience & Services

• Exhibits flexibility and dependability during normal work schedule and after hours emergency storm restoration

• Collaborates effectively in a team environment

• Proficient in system applications used in Distribution, Customer Experience & Services

• Knowledge of local ordinances, permits, and inspections

• Supports changing work environments, processes, and policies

• Exhibits effective written and verbal communication skills

• Possesses a working knowledge of Microsoft Office Software

• Previous customer service experience

• Prioritizes work effectively

• Demonstrates good judgment in decision making

• Works independently in resolving problems

Working Conditions

* Hybrid Mobility Classification - Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to a Duke Energy facility

Specific Requirements

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Travel Requirements

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