Solutions Subject Matter Expert (SME) - MHS GENESIS

Seneca Global Services, LLC is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visitthe website and follow us onLinkedIn.

At Seneca, our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs.Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles at Seneca Holdings is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

Seneca Global Services, LLC is seeking a Solutions Subject Matter Expert (SME) - MHS GENESIS to work with our United States Coast Guard (USCG) client in a remote capacity. The objective of this work is to provide SME expertise in support of the USCG MHS GENESIS electronic healthcare record (EHR) system deployment effort.

Responsibilities include, but are not limited to:

• Provide MHS GENESIS subject matter expertise support for one or more of the following MHS GENESIS solution suite components:
  
  
  
  • RevX / RevCycle
  • Dentrix
  • PowerChart
  • PharmNet
  • PathNet
  
  
  
  
• Provide advanced Peer-to-Peer engagement with DoD Solution Owners and VA Solution Experts in support of review, endorsement, and/or validation of:
  
  
  
  • DHA changes to the system on behalf of the Coast Guard.
  • Coast Guard changes submitted to SaAB and Joint CCB on behalf of the Coast Guard.
  
  
  
  
• Provide the customer with final tier of escalation above local Super User, Sustainment Trainer, and Ticket Liaison support for governance-related issues prior to engagement and escalation to DHA.
• Support translation and development of the customer's specific policy instructions, manuals, and directives related to Coast Guard use of the MHS GENESIS system.
• Assist with research into assigned solution suite knowledge areas and development of briefs and solution recommendations for CRB and CCB presentations.
• Conduct recurring (weekly, monthly, etc.) meetings with SMEs and attend DHA meetings in assigned MHS GENESIS solution suite knowledge areas.
• Create tickets for issues within assigned solution suite knowledge areas and work with IT, SMEs, and end users to resolve.

Basic Qualifications:

• Experience must show strong analytical skills, with the ability to translate analysis into recommendations.
• Must have five (5) - ten (10) years of related professional experience in:
  
  
  
  • Providing guidance to implement and sustain healthcare improvements required.
  • Offering expertise to support and improve efficiency and effectiveness in a large-scale Integrated Health System.
  • Supporting a federal government health-related program (preferred).
  
  
  
  
• Bachelor's Degree in Healthcare or related discipline required or equivalent combination of education and experience.

Desired Skills:

• Graduate degree preferred: MBA, MHA or other healthcare related discipline.