Plano PPS

Position: Technical Support Specialist

Location: Onsite (Plano, TX ) 75024

Pay Range : $20 - $21/hr

Schedule: Full time, 40 hours per week

Position Summary

The Patient & Physician Service Specialist - Junior (L1) is responsible for delivering high-quality support to patients, healthcare professionals (HCPs), and internal stakeholders.

This role serves as the first line of support for patient and physician inquiries related to therapy, device functionality, mobile applications, MRI compatibility, and related services.

This is a fast-paced, service-driven call center environment operating in a 24x7x365 support model. Successful candidates demonstrate strong communication skills, reliability, emotional intelligence, and the ability to navigate evolving procedures while maintaining excellent customer experiences.

This role is designed as an entry point into Patient Services, with clear expectations for skill growth, performance consistency, and progression toward more advanced responsibilities over time.

Need to target more technical service desk/help desk level 1. Can have less than one year of experience-but we need more technical folks!
Let's pivot the search.

Customer Service/L1 technical support blend would be ideal.

Contract & Employment Details

• Ongoing contract role (no conversion to full-time employee)

• 40 hours per week

• 10 days accrued PTO

• No sick time accrual

Training Schedule:

• Monday-Friday, 8:00 AM - 4:30 PM
• 100% onsite during training period

Your direct manager will access/grade you're training and when you are ready to be fully independent and on the phones based on certain criteria!

Expectations:

• Attendance and punctuality during training are critical

• Three unexcused late arrivals or callouts during training will result in release from assignment

• Any no-call/no-show will result in immediate release

Work Location & Hybrid Eligibility

• Training: Onsite daily

• Post-training: Hybrid or remote eligibility is determined by shift start time and performance

Hybrid Eligibility Rules

• Hybrid work is permitted only after successful completion of training

• Hybrid schedule requires 3 days onsite per week

• Remote-only eligibility applies only to shifts starting after 12:00 PM

Candidates must have:

• Reliable transportation for onsite work

• A secure, quiet home workspace suitable for handling protected health information

• Reliable internet connectivity

Shift Expectations

There are no fixed shifts. Coverage gaps exist across mid-day, nights, weekends, and holidays. Flexibility is required.

Candidates must clearly communicate all shifts they are open to during screening.

Weekends & Holidays

• Weekend coverage may be required

• Some company holidays require coverage

• Holiday shifts may be remote depending on schedule and business needs

Ideal Candidate Profile

• Customer service background, preferably in a formal call center environment

• Experience in patient support, customer support, or technical support

• Comfort supporting mobile applications, Bluetooth connectivity, or consumer technology

• Strong verbal and written communication skills

• Demonstrated reliability, accountability, and professionalism

• Ability to navigate multiple systems and screens while handling live calls

• Comfortable working in a fast-changing environment where procedures evolve

Screening & Submission Requirements (Internal)

• Confirmation of reliable transportation

• Confirmation of work-from-home readiness post-training

• Pay rate included

• Candidate email and phone number included

• Managerial reference provided

• Reason for leaving prior role documented

• Candidate acknowledgment of training attendance expectations

Growth & Development

This role provides a structured foundation for advancement into higher skill tiers over time. Team members who demonstrate strong performance, reliability, and technical aptitude may be considered for expanded responsibilities as business needs evolve.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.