New 
Resident Support Specialist - floater
 Center for Veterans Issues, Inc. | |
 United States, Wisconsin, Milwaukee | |
 Jun 03, 2026 | |
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Create Safety. Support Stability. Help Veterans Rebuild.
Resident Support Specialist - Floater Are you a calm, dependable, and compassionate professional who wants to help Veterans live in a safe, structured, and supportive environment? As a Floater Resident Support Specialist, you will play an important role in helping male Veterans reintegrate into independent living by supporting daily stability, safety, accountability, and connection. This role is more than monitoring a facility. It is about creating an environment where Veterans feel respected, supported, and encouraged as they work toward wellness, housing stability, and long-term independence. Through consistency, professionalism, crisis response, and respectful engagement, you will help maintain a home-like setting where Veterans can rebuild with dignity. What You'll Do Support Residents with Structure, Safety, and Respect You will provide day-to-day supervision, engagement, and support to residents while helping maintain a safe, respectful, and structured environment. You will conduct routine wellness and safety checks, especially during overnight and weekend shifts, and offer calm emotional support and de-escalation during resident crises. You will assist residents with daily living expectations, chores, program participation, and compliance with facility rules in a way that promotes accountability, dignity, and progress. Coordinate Program Support and Documentation You will maintain accurate shift documentation, incident reports, resident logs, and other required records in accordance with grant and organizational standards. You may assist with intake, orientation, and exit processes for residents while helping ensure participants understand expectations and feel supported during transitions. You will collaborate with case managers, clinicians, and service providers to support individualized care plans and help residents remain connected to the services they need. Support Facility Operations and Daily Accountability You will monitor the facility for maintenance, cleanliness, safety, and operational concerns, reporting issues promptly to the appropriate staff, including the VPC Receptionist when required. You will help ensure common areas remain clean, orderly, and respectful of the Veterans living there, while also supporting residents in maintaining their personal spaces. You will administer and monitor curfews, sign-in and sign-out logs, visitor procedures, and other facility expectations to help maintain safety and structure. Respond to Crises and Protect Resident Safety You will respond appropriately to emergencies, including medical, behavioral, environmental, substance use, conflict-related, or mental health incidents. You will follow established protocols, maintain professional boundaries, and use sound judgment during difficult or sensitive situations. You will protect confidentiality in all interactions and help ensure residents are treated with respect while safety concerns are addressed promptly and appropriately. Support Compliance and Program Standards You will assist with data collection and reporting required by funding sources such as HUD, VA, local grants, and other program requirements. You will uphold policies and procedures related to grant compliance, service delivery, resident safety, confidentiality, and ethical conduct. Your work will help ensure the program operates with consistency, accountability, and care. What Success Looks Like Success in this role means incident reports are completed accurately by the end of each shift, bed checks are completed and documented every day, and residents are supported in completing daily chores at a rate of at least 85%. Maintenance and safety issues are reported within two hours, and residents experience respectful, professional support reflected in at least 90% positive feedback. Strong performance also means the facility remains safe, structured, clean, and supportive for Veterans working toward independent living. What You Bring You bring a high school diploma or GED, with CBRF certification preferred. Experience with security, residential support, facility monitoring, or maintenance is helpful. A valid driver's license with a good driving record is required, along with CPR and First Aid certification. Candidates must be able to follow all required safety, resident support, and drug screening procedures in accordance with organizational policy and applicable law. You are able to maintain a strict and high level of confidentiality and communicate effectively with a diverse at-risk population. You are computer literate, able to complete essential computer navigation tasks, and have basic spreadsheet skills. You can apply common sense understanding to carry out written, oral, or diagram-based instructions and are able to perform basic math functions, including adding, subtracting, multiplying, and dividing. You bring patience, professionalism, emotional steadiness, and respect for Veterans who may be experiencing trauma, housing instability, mental health concerns, substance use challenges, or other barriers. You understand the importance of structure, compassion, boundaries, and accountability in a residential setting. Why Join Us? This is an opportunity to support Veterans during a critical stage of their journey toward independence. Your presence, consistency, and professionalism will help create a safe and supportive environment where Veterans can stabilize, build confidence, and move forward with dignity. If you are dependable, compassionate, and ready to support male Veterans as they rebuild their lives, we would love to meet you. We are an EEOC/AA/ADA employer, Veterans are strongly encouraged to apply. | |