Energy Advisor Bilingual 1
 CPS Energy | |
 United States, Texas, San Antonio | |
 Jun 03, 2026 | |
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Energy Advisor Bilingual 1 Date: May 28, 2026 Location: Company: We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day! Deadline to apply: June 7, 2026 11:59pm Pay Grade
8 Position Summary
A central component of the Energy Advisor (EA) role is to serve the community in troubleshooting and issuing emergency-related orders in a 24/7 call center environment. EAs serve as a resource in investigating and resolving complex issues related to customer billing and collection of accounts receivable, including research and analysis of gas, electric, and non-commodity accounts, products, and services. Through analyzing customer accounts, EAs help our customers make their homes and businesses more energy efficient. The position involves a call duty rotation that requires logging in to support emergency call volume outside of regularly scheduled hours as needed. Furthermore, in this role, you will be a trusted advisor to assist customers in managing their accounts and offering products and services that help customers become more knowledgeable about energy and energy efficiency strategies. Tasks and Responsibilities
Minimum Skills
Minimum Knowledge and Abilities
Fluent in both Spanish and English with ability to pass comprehension examination
Previous experience working in a call center, customer service, sales, or military service
Basic knowledge of fundamental concepts, practices and procedures of a particular field of specialization.
Ability to work in a team environment, coordinating with other areas to achieve goals and objectives.
Demonstrated well-developed written and verbal communications skills for interaction within the section, across departmental lines to all levels of personnel, and vertically with management.
Demonstrated positive interpersonal behaviors toward CPS Energy, associates, and customers consistent with company core values.
Ability to successfully complete training and all testing. (Failure will result in termination)
Ability to work varied/fluctuating schedules during periods of high demand, extreme weather or other emergencies, Energy Advisors may need to assist with are called upon for additional duty/on-call schedules
Ability to work effectively with minimal supervision with experience in making independent decisions and recommendations
Demonstrated ability to multi-task various critical work assignments proactively and independently in a fast paced environment and in a professional manner.
Assertive self-starter, with ability to work independently and with minimal supervision, with a high degree of accuracy and ability to handle and/or manage sensitive and confidential information.
Basic math skills (addition, math, multiplication, and division); demonstrated ability to work with numbers; 10-key skills
Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling Preferred Qualifications
Competencies
Serving Customers
Demonstrating Initiative
Demonstrating Tenacity and Perseverance
Building and Supporting Teams
Communicates Effectively Minimum Education
High School Diploma or GED Required Certifications
Working Environment
Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computing equipment, telephone, multi-functioning printer and calculator. Ability to travel between business related events. Work hours may be extended. Physical Demands
Office Environment CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.
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