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Job Description: Are you a high-level communicator who thrives at the intersection of strategic planning and urgent execution? Airbus Helicopters is looking for a high-impact Procurement Service Manager to serve as the critical focal point between our customers and global suppliers. In this role, you won't just track parts-you will manage the "heartbeat" of our operations, ensuring that AOG (Aircraft on Ground) and critical requirements are met with precision and proactive solutions. Meet the Team: From building to servicing the next generation of aerospace, our team focuses on quality, productivity and efficiency. We ensure the highest quality of care and safety is built into each aircraft we assemble and maintain. Our team members make it happen. Your Working Environment: A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games. How we care for you:
Financial Rewards:Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ("ESOP") Work/Life Balance:Paid time off including personal time, holidays and a generous paid parental leave program. Health & Welfare:Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.
Your Challenges: Customer Interface and Facilitation: 40%
Build customer rapport; adapt a clear, simple and efficient mode of both directions closed loop communication internally and externally. Create collaborative action plan and present a status on action closure along with progress on previous customer concerns and resolutions. Manage the external/internal customer issues, concerns and complaints.. Organize customer performance reviews. Perform monthly or quarterly customer program reviews including status, recovery and/or mitigation plans, highlight any risk based on manufacture lead times, requisition date, customer need date vs supplier commit date. Communicate, coordinate and facilitate the operational needs of the customer with the internal functional departments.
Support and Process Management: 30%
Coordinate with internal teams to review/lead forecast and provide, including updates 3 times per year, to Airbus affiliates along with external suppliers. Facilitate quarterly meetings with Airbus affiliates and external suppliers to handle any risk associated with the forecast. Notify customers of risk to forecast and provide mitigation recommendations. Engage Strategic Procurement when suppliers notify of change in lead times to allow discussion between parties, including DMG group, if lead times need to be changed in SAP. Provide feedback to Strategic and Procurement Operations from external suppliers regarding forecast. Facilitate forecast alignment with Strategic and Procurement Operations on forecast risks and recommended mitigations.. Ensure status of expedited materials is communicated and transparent to all parties involved. Manage information loop with programs to ensure on time completion of PO's and sales orders for new and rework parts. Assist in facilitation of Siebel Service Requests, when needed, to support return or replacement of parts from Airbus affiliates that are blocked by quality.
Metric Assessment and Analysis: 30%
Manage the preparation and distribution of status reports for internal/external customers. Provide robust closed loop communication to customers and suppliers, when needed, to support required delivery dates. Assess Capacity analysis, Rate Readiness Studies and Capital investment information when provided by suppliers. Provide high level feedback to management including risk assessments, recovery plans by supplier and recommended mitigations. Track and assist in closing quality notes to allow continual movement of parts to support customers.
Your Boarding Pass: Education: Required
Preferred
Experience: Required
10 years of proven experience in Supply Chain, Project Management, Customer Service or Planning Supply Chain Management, Strong Data Analysis, Eye for Business, Logistics Time Management and ability to multi-task Ability to understand customer needs and follow through with closed loop communication and action plans to meet customer requirements. Ability to understand forecasting structure and collaborate with suppliers on future requirements Ability to meet critical customer deadlines and provide high level status to management Understanding of FAR's and DFAR's Advanced MS Excel skills Advanced MS PowerPoint skills SAP/MRP
Travel Required:
Citizenship:
Physical Requirements:
Onsite or remote: 95% Onsite Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings. Daily Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms. Daily Speaking: able to speak in conversations and meetings, deliver information and participate in communications. Daily Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Daily Carrying: able to carry documents, tools, drawings, electronic equipment up to 10lbs/5kgs. Daily Lifting: able to lift documents, tools, drawings, electronic equipment up to 10lbs/5kgs. Daily Pushing / Pulling: able to push and pull small office furniture and some equipment and tools. Occasionally Sitting: able to sit for long periods of time in meetings, working on the computer. Daily Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving. Occasionally Standing: able to stand for discussions in offices or on the production floor. Daily Travel: able to travel independently and at short notice. Frequently Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. Occasionally Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor.
Take your career to a new level and apply now. A full job description will be provided to candidates who progress to the interview stage or any candidate upon request. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Airbus Helicopters, Inc.
Employment Type: US - Direct Hire
Experience Level: Professional
Remote Type: On-site
Job Family: Sourcing, Buying and Ordering
------ Job Posting End Date: 06.20.2026
Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported toemsom@airbus.com.
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Airbus Helicopters, Inc.
parental leave, paid time off, profit sharing
Jun 04, 2026