Sales Operations Coordinator

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the "12 Angry Seniors." Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen-not dilute-our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

Sales Operations Coordinator

The Job

Responsible for the end-to-end onboarding, reporting, and certification processes for all internal and external agents and agency partner

You Will

• Assist in producing reports that accurately measure, track and analyze agency and agent data for the Sales Team

• Submit, process, review, and certify internal and external onboarding documents of all sales agents Enter data into various databases, ensuring document security and compliance with legal and financial requirements, such as the verification of licensing, department of insurance, W-9, and training certifications

• Identify, research and resolve agent contracting discrepancies and work with agents regarding licenses, training renewal and expiration dates

• Resolve broker and agent contracting issues in a timely manner and escalate when appropriate

• Coordinate with key functional departments including but not limited to compliance, finance, and marketing

• Other duties as assigned.

• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

Your Qualifications

• High School Diploma

• 2+ years' experience with MS Office - Excel (data input, reporting, formulas), Word (creating documents, memo, spell check), and Power Point (developing presentations and marketing material).

• Demonstrated ability to work in a team-oriented environment with minimal supervision

• Previous healthcare/Medicare experience

• Must demonstrate the ability to multitask and prioritize

• Must demonstrate data accuracy.

• Strong attention to detail.

• Ability to work in a team-oriented environment.

• Customer Service experience

What's in it for you?

• Salary: $50,000 to $60,000

• Work Mode: Mostly Remote

• An annual employee bonus program

• Robust Wellness Program

• Generous paid-time-off (PTO)- 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days

• Excellent 401(k) Retirement Saving Plan with employer match

• Robust employee recognition program

• Tuition reimbursement

• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)