Front Office Supervisor

Omni Hotels & Resorts
24-33.6
United States, Texas, Frisco
11 Cowboys Way (Show on map)
Jul 18, 2026
Omni Frisco Hotel at the Star The Omni Frisco Hotel at The Star is more than just the official hotel of the Dallas Cowboys, it's the social hub for great food, fun and nightlife. This 16-story hotel features 300 beautifully appointed guest rooms and suites and a range of meeting spaces to accommodate any sized gathering. From grand and junior ballrooms to intimate spaces and an elevated pool deck, Omni Frisco Hotel's 24,000 square feet of meeting space provide endless opportunities for events. This multi-use campus in partnership with the Dallas Cowboys, the city of Frisco and Frisco Independent School District features restaurants, retail space, entertainment venues and more. Omni Frisco Hotel is connected to The Ford Center, a 12,000-seat, domed, multi-purpose event center. The entire campus is anchored by the Dallas Cowboys World Headquarters, which houses office space and the practice facility for the Dallas Cowboys and the Dallas Cowboys Cheerleaders. Located 20 minutes north of downtown Dallas and 25 minutes from both DFW International and Love Field Airport, the Omni Frisco Hotel features a bevy of amenities including Neighborhood Services, a restaurant featuring honest food and drink in the American tradition. Discover our luxury boutique, Charlotte Jones Collection featuring local designers, a chic coffee and wine bar in the lobby and an elevated pool bar and grill, The Edge, overlooking the 91-acre entertainment district dubbed The Star. The upscale Omni Frisco Hotel embodies true Texas charm and sophistication. Staying true to Omni's local color, this luxury hotel captures the energy and future of this vibrant North Texas city. Overview: Front Desk Supervisors are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. To make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Supervisors are also responsible for settling guest accounts upon check-out, resolving guest issues, and completing special requests. They work closely with all hotel departments especially our Concierge, Bell/Door and Ideal Services teams. Responsibilities: * Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures * Empathetically listen to guest inquiries and provide appropriate responses * Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.) * Block rooms in the computer and follow through on designated requirements * Pre-register designated guests and prepare key packets * Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) * Maintain confidentiality of all guests and hotel information * Employ attention to detail in order to ensure security of guest room access. * Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments * Maintain guest history files on all guests * Accommodate room changes expediently * Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction * Issue safe deposit boxes to guests and ensure security of key * Monitor, send and distribute guest faxes * Generate, print and distribute daily and weekly reports * Resolve discrepancies on the room status report with Housekeeping * Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions. * Ensure the public areas (lobby) is maintained, clean and tidy by partnering with the Housekeeping Department. * Interact with other departments to ensure that guests' needs are satisfied. * Speak to guests in a friendly, warm manner, making them feel welcome at the hotel. * To proactively work to seek out ways in which to improve the hotel experience for our guests. * Encourages and builds mutual trust, respect and cooperation among co-workers. Treats co-workers fairly and equitably. * Maintain a professional, neat and organized appearance according to Omni Boston Seaport standards. * Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident. * Attend all required department trainings and meetings. * Perform any other duties required by management. Qualifications: * Previous luxury hotel experience is required. * Previous Front Office experience is required. * Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed. * Knowledge of the surrounding area and all of its attractions. * Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays. * Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail. * Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service. * Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities. * Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times. * Must have the ability to report to work on time and when scheduled. * Must have the ability to stand and/or walk for extended periods of time. * Must meet standards of appearance and maintain a high level of personal hygiene at all time. * Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers. * Computer literacy to include: Payroll systems, Microsoft Office, Property Management System Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.