Account Director - Automotive

Required to be located in Southern California full time.

Strategic Account Leadership & Growth

• Develop and execute strategic account plans aligned with client business objectives
• Serve as a senior advisor to client stakeholders, positioning solutions that drive measurable outcomes
• Identify and expand opportunities within the account to grow revenue and deepen partnerships
• Deliver accurate forecasting, revenue tracking, and account performance reporting

Client Relationship Management

• Build strong, trust-based relationships with client executives and key stakeholders
• Act as the primary escalation point and senior contact for all account matters
• Understand client business priorities, leadership initiatives, and talent development needs
• Ensure high levels of client satisfaction through proactive engagement and service excellence

Program & Service Delivery Excellence

• Oversee delivery of multiple complex projects, ensuring quality, timeliness, and alignment with client expectations
• Manage cross-functional teams and resources to execute programs effectively
• Collaborate with project managers to ensure objectives, budgets, and timelines are met
• Identify and mitigate risks to delivery, quality, and client satisfaction

Operational & Financial Management

• Manage account financials including revenue, profitability, and gross margin performance
• Drive productivity and efficiency through innovation, automation, and process improvement
• Optimize resourcing strategies across delivery teams and geographies
• Balance client needs with internal standards and operational requirements

Cross-Functional Collaboration & Business Expansion

• Partner across internal teams and service lines to deliver integrated solutions
• Expand conversations within the client organization to introduce new capabilities and offerings
• Support broader organizational initiatives to drive growth and innovation
• Represent the organization's value proposition with clarity and confidence

Quality Assurance & Continuous Improvement

• Ensure service delivery meets the highest standards of quality and excellence
• Implement continuous improvement practices based on feedback and performance data
• Maintain strong oversight of project execution and client outcomes

What Makes You a Great Fit

Required Experience

• 10+ years of experience leading client accounts, including revenue ownership and strategic planning
• 5+ years managing financials for large, complex accounts or programs
• Proven experience delivering large-scale, multi-project engagements
• Automotive industry experience required
• Experience supporting learning & development, training, or talent solutions initiatives

Education

• Bachelor's degree or equivalent experience required

Core Skills & Competencies

• Strategic account management and growth mindset
• Executive-level client communication and relationship building
• Operational leadership and project delivery oversight
• Financial acumen (forecasting, profitability, margin management)
• Problem-solving, adaptability, and decision-making in complex environments
• Cross-functional collaboration and team leadership

Other Qualifications

• Exceptional written and verbal communication skills
• Strong organizational and time management abilities
• Ability to manage multiple priorities under tight deadlines
• High attention to detail and commitment to quality
• Positive, proactive, and solutions-oriented mindset
• Strong conflict resolution and stakeholder management skills

Travel Requirements

• Ability to travel to client sites and internal meetings as needed