Field Service Technician

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

The Field Service Technician is responsible for installing, troubleshooting, maintaining, and repairing products at customer locations. This role serves as a key customer-facing representative and requires strong technical aptitude, travel flexibility, and the ability to work independently while ensuring safe and efficient project execution. The position involves frequent travel and requires collaboration with customers, subcontractors, and internal teams to deliver exceptional service and support.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

• Contact customers prior to service visits and coordinate travel arrangements, equipment, tools, and materials required for the project.
• Travel to customer locations to assess job requirements and determine installation or repair needs.
• Stage equipment, tools, and replacement parts while coordinating subcontractor activities as needed.
• Perform installation, maintenance, troubleshooting, and repair of equipment and systems.
• Monitor project costs and maintain expenses within approved budgets.
• Provide daily progress updates and communicate project status to the home office.
• Complete service reports, documentation, and required paperwork accurately and on time.
• Follow up with customers to verify equipment performance and customer satisfaction.

YOU HAVE:

• High school diploma or GED required.
• 2-4 years of related field service, maintenance, construction, or technical experience.
• Experience coordinating field projects or construction activities preferred.
• Strong reading, writing, verbal communication, and customer service skills.
• Good mathematical and problem-solving abilities.
• Valid driver's license with an acceptable driving record.
• Ability to obtain forklift certification, ASTM/ANSI-AWS 6-G MIG aluminum welding certification, Class D driver's license (if applicable), and a current U.S. passport.
• Ability to travel approximately 50-75%, including domestic, international, and occasional extended-stay assignments.

• Team members must be able to safely perform physical activities including frequent standing, walking, climbing, kneeling, crouching, crawling, reaching, and lifting while performing field service work.
• Frequent use of hands for gripping, handling tools, operating equipment, and performing detailed repair and installation activities is required.
• Must be able to lift and move materials and equipment as required to perform installations, repairs, and maintenance tasks.
• Employees must be able to communicate effectively, hear operational and safety-related information, and visually inspect equipment for quality and accuracy.
• Work is performed in both indoor and outdoor environments and may include exposure to extreme temperatures, noise, dust, fumes, moving mechanical equipment, elevated work areas, confined spaces, and other industrial hazards.
• Frequent travel and work at customer locations are required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

  • nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.

  • Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.

• Commitment to strengthen communities where our employees live and work

  • We encourage and support the philanthropic activities of our employees worldwide

  • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:

  • Innovative & adaptable

  • Dedicated to absolute integrity

  • Focused on the customer first

  • Respectful and team oriented

  • Optimistic and energizing

  • Accountable for performance

• Benefits to support the lives of our employees

Benefit Overview

At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes:

• Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.

• A 401(k) retirement plan and an employee stock purchase plan - both include a company match.

• Other supplemental benefits may include tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.