Lead Certified Medical Assistant - Cardiac Clinic - FT Days

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Job Summary

The Lead Certified Medical Assistant is a hands-on working supervisor responsible for both direct patient care and coordination of daily clinic operations in the Heart and Vascular clinics. In addition to performing all standard CMA duties, the Lead CMA actively rooms patients, assists providers, and supports patient flow while overseeing staffing schedules, assignments, and daily operational readiness. Responsibilities include creating balanced weekly schedules, assigning daily duties, ensuring completion of daily clinic checks, monitoring patient flow to ensure timely rooming, provider visits, and checkout, maintaining adequate supply par levels, and organizing exam and procedure areas to ensure patient safety. The Lead CMA serves as the primary contact for providers and staff regarding daily clinic operations, reviews time-off requests and escalates as needed to the Clinic Manager, demonstrates effective communication and professional behavior, provides guidance and acts as a role model for CMAs, and supports efficient, patient-centered care. The Lead CMA functions under the direct supervision of physicians for clinical tasks and reports to the Clinic Manager for administrative supervision, staff development, and adherence to clinic policies and procedures.

Responsibilities:

Patient Care (Hands-On)

• Performs all core Certified Medical Assistant duties, including but not limited to:

  • Rooming patients, obtaining vitals, and preparing patients for provider visits

  • Assisting providers during examinations and procedures

  • Supporting patient check-in and check-out processes as needed

• Demonstrates competency in all clinical skills required for ambulatory patient care

• Ensures patient safety by maintaining organized, clean, and appropriately stocked clinical environments

Leadership & Daily Clinic Operations

• Serves as a hands-on working supervisor while remaining fully engaged in patient care

• Coordinates and oversees daily clinic activities to ensure efficient patient flow

• Monitors patient movement to ensure patients are roomed, seen, and discharged in a timely manner

• Assigns daily duties and responsibilities to CMAs based on clinic needs and staffing levels

• Acts as the primary contact and liaison for providers and clinical staff regarding daily operations

Scheduling & Staffing Coordination

• Creates and maintains a balanced and equitable weekly staffing schedule

• Reviews time-off requests and escalates to the Clinic Manager as appropriate

• Adjusts staffing assignments in response to volume, acuity, or operational needs

• Ensures daily opening and closing checks are completed consistently

Inventory & Clinic Readiness

• Maintains adequate supply par levels for exam and procedure rooms

• Monitors inventory and coordinates restocking to prevent supply shortages

• Ensures all daily operational and compliance checks are completed

Communication & Team Leadership

• Demonstrates responsible professional behaviors and effective communication

• Functions collaboratively as a member of the healthcare team

• Provides guidance, support, and informal coaching to CMAs

• Acts as a role model for clinical excellence, teamwork, and patient-centered care

• Demonstrates problem-solving skills related to patient care and clinic operations

Additional duties as assigned.

Qualifications:

• High School Diploma or GED

• Current American Heart Association BLS Certification

• Current Medical Assistant Certification by an approved National Examination Agencyrequired:

  • The Certified Medical Assistant(CMA) certification from the American Association of Medical Assistants (AAMA)

  • The National Certified Medical Assistant (NCMA) certification from the National Center for Competency Testing (NCCT)

  • The Certified Clinical Medical Assistant(CCMA) certification from the National HealthcareAssociation (NHA)

  • The Certified Clinical Medica Assistant (CCMA) or Registered Medical Assistant (RMA) through American Allied Health

• Interpersonal and communication skills with patients, families, physicians and other health care team members in order to foster optimal quality of outpatient care

• 2 years of experience as Certified Medical Assistant OR Successful completion of a Medical Assistant Program or Medic in the Military. In lieu of completion of Medical Assistant Program or Medic in the Military, one year of experience in a Clinic Assistant or similar role

• Ability to communicate well both verbally and in writing

• Ability to multi-task in a fast paced environment.

• Applicants must be able to multitask, follow instructions, and demonstrate dependability.

• A team player who is approachable and collaborative.

• Applicable work experience is required.

• Ability to prioritize workload, to work independently and delegate effectively.

• Experience with EMR and computerized charting or Epic Systems/Epic Reports

Core Competencies
These competencies reflect the values and behaviors expected of all Grady team members, regardless of role. They ensure that every employee contributes to safe, high-quality care, positive patient experience, and a collaborative work environment.

1. Patient-Centered Care - Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.
2.Integrity & Accountability - Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
3.Collaboration & Teamwork - Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
4. Communication - Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
5.Respect & Inclusion - Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
6. Quality & Safety - Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.
7. Adaptability & Resilience - Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
8. Continuous Improvement - Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
9. Leadership & Professionalism - Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
10. Employee Experience Focus - Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.

Grady Total Rewards
At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:

• Health & Wellness: Medical, dental, vision, and prescription drug coverage.

• Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.

• Work-Life Balance: Paid time off, holidays, and family leave benefits.

• Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement.

• Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.

Grady's Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.

Why Join Grady?
Grady Health System is more than a hospital - we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration.

Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued.

At Grady, we don't just work, we make an impact.

Equal Opportunity Employer Statement:
Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success.