Consult Support Specialist

Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens.

Summary of Position

The Consult Support Specialist (CSS) responsibilities include real-time monitoring of multiple dashboards and act on daily strategies to address member and provider escalations that may exist across multiple states, systems, and product lines. The CSS is expected to provide exceptional customer service, trouble-shooting to solve for root cause, escalating to internal and external stakeholders and delivering corrective action in a timely manner using clear and concise communication.

Essential Duties and Responsibilities

• Review, analyze and research various data points that could impact department KPIs and take corrective action to resolve the situation.
• Assess circumstances relevant to KPIs and provide direction to internal and external stakeholders in real time and with 4 hours look ahead.
• Identify and document daily trends and communicate to key stakeholders.
• Acquire full knowledge and understanding of various products/proprietary systems to serve as a subject matter expert to assist with processes across product lines.
• Provide detailed documentation, adequate end of shift notes, accurate information in assigned logs to ensure seamless communication within the department.
• Build and maintain a professional rapport with network providers to offer real-time assistance and ensure they have the appropriate access to systems and tools necessary to perform consults.
• Act as a resource for the members by assisting them with consult inquiries and support member to provider interactions.
• Acts as liaison between IT and Operations to establish and maintain strong exchange of information on any technical or system issues.
• Attend Team huddles, team meetings or debriefing.
• Maintain confidentiality of issues and complies with all applicable regulations (i.e., HIPAA).
• Provide a quality-driven experience for members and providers.
• Performs other duties as directed.

Supervisory Responsibilities

None

Qualifications Required for Position

• Possess strong analytical and critical thinking skills
• Excellent written and verbal communication skills
• Represent Teladoc Health to members, providers, and clients in a courteous and professional manner
• 2+ Years in Customer Service Operations
• Proficient in MS Word, Excel, PowerPoint

Qualifications Preferred for Position

• Undergraduate Degree desired
• 6 months Teladoc Health customer relations experience preferred
• Experience in healthcare or mental health care preferred
• Prior call center leadership position, preferred
• Proactive and resourceful team player
• Demonstrates strong attention to detail
• Aptitude to learn, follow process and identify innovations for improvement
• Possess the ability to work on multiple projects, define tasks and assign priority level with minimal supervision
• Ability to adapt to changes in fast-paced work environment
• Working knowledge of mental health terminology, processes and procedure, a plus

The base salary range for this position is $22-$24/hourly.In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here:Teladoc Health Benefits 2026.Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.This information is applicable for all full-time positions.

During your first year of service, you will accrue 5.84 hours of PTO for each bi-weekly pay period. In addition, you will receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague's unique perspective and is focused on continually improving, each and every day.

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available at this link.