Care Coordinator 3 - Community Health Behavioral Health

Inova Community Health is looking for a dedicated Care Coordinator 3 to join the team. This role will be full-time, day shift, from Monday-Friday, 8:00 a.m. - 4:30 p.m. This role will be based in the Leesburg community health office. The team member will travel to other sites during the first 90 days, to learn about the clinics they will support.

Join Inova's Community Health Division - a mission driven team dedicated to reducing disparities, expanding access, and delivering exceptional care to our most vulnerable populations. This is your opportunity to make a meaningful impact where it matters most.

This role directly supports our commitment to advancing equity in mental health care by serving uninsured and underinsured communities facing barriers to care. You will play a critical role in coordinating behavioral health referrals, connecting patients to therapy services, assisting with Medicaid and financial assistance resources, facilitating transportation arrangements, supporting front desk operations, and partnering with care teams to reduce barriers and ensure timely access to care. Every interaction is a meaningful opportunity to make a difference by helping individuals navigate barriers to behavioral health care, access support services, and take important steps toward healing, recovery, and improved well-being.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off and paid parental leave.

Job Responsibilities

• Responsible for answering and mitigating calls and providing intake services on Specialty Lines.
• Interprets patient conditions, complaints, and diagnoses in order to route the patient to the appreciate sub-specialty service at client facilities.
• Coordinates with physicians, nurses, and other staff to affect smooth admission processes.
• Reads, reviews, and interprets multiple documents requesting services.
• Interact with client facility staff over the telephone to intake calls.
• Maintains multiple databases pertinent to their service line.
• Accurately inputs the calls for service in a Computer Aided Dispatch (CAD) system when required
• Accurately searches and inputs patient information into client Electronic Health Records (EHR).
• Documents and reports on activities throughout each shift on various spreadsheets, worksheets, and email formats.
• Notifies management of problems, concerns, and compliments received in real time.
• Generates performance reports using computer software.
• May perform additional duties as assigned

Minimum Qualifications

• High School diploma or equivalent
• 2 years of experience with call center, customer service or related profession

Preferred Qualifications:

• Bilingual in Spanish is preferred
• Behavioral Health and/or Patient Access Experience