* Delivers ACE (Amazing Customer Experience) to all internal and external customers. * Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values. * Embraces an expectation of learning and growth. Enthusiastically participates in training and development. * Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team members feel respected, accepted, and included. * Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite Back, Sort) * Maintains clean work environment. * Obtains and maintains forklift and walk-behind stacker certification. * Obtains and maintains first-aid / CPR / BBP certification. * Trains team members as they are on boarded. Ensures that a positive example is set for all team members. * Recognizes when team members need coaching and provides immediate coaching when applicable. * Trains warehouse team members in all aspects of floor operations to include baling, loading/unloading transport vehicles and power industrial equipment operation. Ensures that a positive example is set for all team members. * Demonstrates a mastery in production and customer service management through evaluation. * Reports known or suspected security and/or theft problems to a member of store management, appropriate District Manager, and/or Asset Protection department. * Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor, and other regulatory standards. * Leads warehouse team and activities in the absence of/and at the direction of the Warehouse Manager; see Supervisory Responsibilities below. * Performs all administrative and clerical duties including but not limited to completing opening/closing duties, internal and external communications, and securing the building at the direction of the Warehouse Manager in accordance with established guidelines. * Ensures compliance with established safety, security, and record keeping procedures and practices. * Assist Warehouse Manager with coordination of salvage pickups. * Assist in floor optimization for space based on product flow to ensure efficient production. * Obtain and maintain Medical DOT certification for back up needs on box trucks. * Assists Truck Drivers and other agency personnel in performance of their duties. * Must be able to work flexible hours, available to open and/or close assigned retail location as required, make bank deposits, and secure building to ensure success of the operation. * Must be able to respond to emergencies at any time as needed. * Performs other job-related duties as assigned.
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