Assistant Director, Financial Aid (Student Financial Support)

The Office of Student Financial Support at Johns Hopkins University seeks to hire an Assistant Director, Financial Aid, to help support the university's mission to bring the most talented, creative, and ambitious students to the Hopkins community regardless of financial circumstances. The ideal candidate is a highly motivated and innovative professional with outstanding interpersonal skills, a commitment to the principles of access and diversity, and providing the best customer service and student support experience to our families. Reporting to the Financial Aid Operations Manager for Advising, this position is responsible for managing and processing a portion of the total number of need-based financial aid applications received by the Office of Student Financial Support and management of financial aid programs. Occasional travel to high schools, conferences, and admission events is required. Some evening and weekend work required.

This position offers a hybrid work model; candidates must have the ability to participate in meetings, receive and make phone calls, work on campus as required, and attend in-person training and conferences, as needed.

Primary Duties & Responsibilities

• Develop materials and present at financial aid workshops and events to current and prospective students, as well as Hopkins stakeholders.
• Advise students on financial aid eligibility, application procedures and various financial aid programs via in-person, Zoom (virtually), phone, text and email.
• Maintain a student caseload and evaluate financial aid applications using institutional methodology (IM) and federal methodology (FM) to determine eligibility for financial aid.
• Administer and manage all aspects of the financial aid process, including packaging awards, verification, monitoring satisfactory academic progress, processing budget adjustments, and reviewing and resolving student appeals.
• Review and monitor workflow processing queues to help facilitate the highest levels of customer service possible.
• Serve as back-up to the front-line staff to ensure acceptable levels of customer service and turnaround times during peak processing.
• Maintain current knowledge of federal Title IV regulations, state rules and institutional policies pertaining to financial aid.
• Administer a full range of financial aid programs.
• Other job-related duties as assigned.

• Strong communications skills, both written and verbal.
• Customer service and training experience.
• Working knowledge of Title IV regulations.
• Ability to manage multiple workflows with varying deadlines.
• Demonstrated ability to thrive in a fast-paced environment where expectations for performance and productivity are high.
• Functional experience with PowerFAIDs.
• OnBase or other document imaging and Workflow systems.
• Salesforce or other CRM applications.
• Knowledge of Institutional Methodology (IM).

• Bachelor's Degree.
• One year of related experience.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

• Master's Degree preferred.

Classified Title: USS Financial Aid Administrator
Job Posting Title (Working Title):Assistant Director, Financial Aid (Student Financial Support)
Role/Level/Range: ACRP/03/MD
Starting Salary Range: $55,800 - $97,600 Annually ($62,500 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: M-F, 8:30am-5pm
FLSA Status:Exempt
Location: Hybrid/Homewood Campus
Department name: Student Financial Services
Personnel area: University Student Services