Senior Compliance Specialist

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Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview
Supports the operations of the Office of Compliance and Privacy (OCP) with primary day-to-day responsibility for the enterprise compliance hotline and Conflict of Interest (COI) program. Responsibilities include review, reconciliation, tracking, follow-up, and reporting of hotline- and COI-related activities, including COI review of consulting engagements, as well as support for related COI program operations and process improvements. The role also has a significant training and education function providing subject matter expertise, including development and delivery of compliance, COI, and other OCP educational content and supporting materials. This role requires interaction with and support of enterprise-wide staff including leaders, faculty, researchers and clinicians. Additional responsibilities may include support for the OCP exclusion list/sanctions screening function and operational processes related to vendor interaction and access policy implementation, interpretation, and stakeholder guidance, as well as other general compliance matters such as compliance investigations. Privacy operations and other OCP initiatives are supported as needed.

What you will do

• Support the operations of the Office of Compliance and Privacy (OCP) across CHOP hospital campuses, physician practices, primary and specialty care practices, the Research Institute, and Foundation operations.
• Compliance Hotline Program
  • Conduct day-to-day operations of the enterprise compliance hotline, including processing and monitoring reports submitted through the third-party hosted hotline platform and reports submitted to OCP through other channels.
  • Lead or support intake, review, triage, reconciliation, documentation, and tracking of hotline reports and related follow-up items.
  • Coordinate with appropriate stakeholders regarding hotline reports and related follow-up activities, including email correspondence, meetings, and other routine communications necessary to support review, investigation, resolution, report closure, and implementation of corrective action plans.
  • Support or lead compliance investigations, including interviewing individuals, documenting the investigative process, partnering with stakeholders, and facilitating resolution and report closure.
  • Provide support, as needed, for privacy-related reports received through the hotline, which may include triage, investigation support, risk assessment activities, and other related privacy program processes.
• COI Program
  • Support day-to-day operations of the enterprise-wide Conflict of Interest (COI) program, including review of COI disclosures; drafting, tracking, and monitoring COI management plans for research and other conflicts; and coordinating related follow-up items with appropriate stakeholders.
  • Support COI program review of individual personal consulting arrangements, including review of proposed engagements, tracking, monitoring, and related follow-up.
  • Prepare reports, summaries, and other COI-related work product to support program operations, monitoring, and reporting to leadership, committees, and the Board.
  • Respond to COI-related questions and provide related program support and follow-up, as appropriate.
• Support the OCP exclusion list/sanctions screening program, which may include conducting individual or batch screenings through a contracted third-party platform, analyzing results, and providing guidance regarding follow-up.
• Lead or support training and education initiatives related to the compliance hotline, COI program, exclusion list/sanctions screening program, vendor interaction and access policy implementation and interpretation, and other OCP program areas, including development, revision, and delivery of educational content, presentations, job aids, and related resources for a variety of audiences.
• Support drafting and revision of policies, standard operating procedures, guidance documents, training materials, and other OCP resources in support of program operations and education.
• Other responsibilities may include:
  • Maintain and update the OCP internal website and related resources and documents.
  • Support development, implementation, and revision of annual General Compliance and COI team work plans.
  • Support operating departments in developing and maintaining departmental compliance plans.
  • Monitor, reconcile, and report out data and trends related to hotline, COI, sanctions screening, and other assigned OCP program activities to support operational oversight and leadership reporting.
  • Prepare materials, summaries, reports, and presentations to support OCP leadership, internal committees, and other reporting needs.
  • Support OCP leadership with reporting, committee support, special projects, and other duties as assigned.

• Bachelor's Degree Required
• Doctorate Juris Doctorate (JD) Preferred

• At least six (6) years Work experience in a professional capacity, with increasing levels of responsibility Required
• At least ten (10) years Prior experience in a compliance or healthcare related office Preferred

• Exceptional attention to detail and commitment to accuracy in documentation, tracking, and follow-up. (Required proficiency)
• Exceptional organizational and time management skills, with a proven ability to manage multiple priorities and deadlines effectively. (Required proficiency)
• Strong collaboration skills, with the ability to work effectively both independently and across teams. (Required proficiency)
• Strong analytical skills, including the ability to synthesize complex information and identify issues, trends, risks, and next steps. (Required proficiency)
• Exceptional written and verbal communication skills, including preparation and delivery of clear, effective reports, presentations, and educational materials. (Required proficiency)
• Proven success managing a high-volume workload with competing priorities and deadlines. (Required proficiency)
• Proven ability to exercise sound judgment, discretion, and professionalism in handling sensitive compliance-related matters. (Required proficiency)
• Proven ability to maintain confidentiality and handle sensitive information with discretion and integrity. (Required proficiency)
• Proven ability to interpret and apply policies, procedures, and regulatory guidance in an operational setting. (Required proficiency)
• Proven ability to develop and deliver effective training and educational content for a variety of audiences. (Required proficiency)
• Ability to represent the Office of Compliance and Privacy with professionalism and credibility among internal and external stakeholders. (Required proficiency)
• Demonstrated adaptability and ability to respond effectively to evolving program needs and areas of responsibility. (Required proficiency)
• Strong initiative and commitment to learning, including maintaining up-to-date knowledge of relevant laws, regulations and best practices, and developing new skills and areas of expertise. (Required proficiency)
• Highly motivated to contribute, take ownership, and grow in a complex and mission-critical area. (Required proficiency)
• Strong proficiency with Outlook and other Microsoft Office applications, including Word, Excel, PowerPoint, and Teams (Required proficiency)
• Working knowledge of state, federal, and international compliance and privacy laws. (Preferred proficiency)
• Working knowledge of healthcare compliance program operations and regulatory expectations. (Preferred proficiency)
• Working knowledge of Office of Inspector General (OIG) and Department of Justice (DOJ) guidance related to effective compliance programs. (Preferred proficiency)
• Working knowledge of Public Health Service (PHS) Financial Conflict of Interest (FCOI) regulations. (Preferred proficiency)

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.

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SALARY RANGE:

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

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At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.