Client Services Representative

Join Triumph!

At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That's why we're looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better.

Role Summary:
Join Triumph as a Client Service Representative, where you'll play a key role in managing client funding requests while delivering top-notch customer service. You'll help ensure smooth operations, accurate verifications, and strong client relationships while supporting risk management protocols.

A Day in the Life:
You'll be at the center of client interactions-reviewing funding submissions, verifying freight loads, resolving disputes, and keeping client accounts running smoothly. Every day, you'll communicate with clients, team members, and management while helping maintain a positive, collaborative work environment that balances customer service and risk management.

What You'll Be Doing:

• Provide outstanding customer service via phone, email, and written correspondence

• Verify freight loads according to Triumph's Risk Management Program

• Recommend approval, holding, or denial of invoices to Account Executives based on verification and credit results

• Review client accounts, including A/R aging, disputes, open credits, and post-verifications

• Provide ongoing client training on Triumph processes and systems

• Communicate effectively with clients, team members, debtors, and management

• Maintain confidentiality of client information

• Contribute to a team culture focused on service, risk management, and a positive work environment

• Perform other duties as assigned

What Makes You a Great Fit:

• Associate or Bachelor's degree preferred, or 4+ years of customer service experience

• Experience in a fast-paced customer service environment, ideally in freight, transportation, factoring, or logistics

• Strong skills in Microsoft Office and Google Suite

• Ability to multitask, stay organized, and meet deadlines

• Excellent verbal and written communication skills, including phone etiquette

• Ability to follow instructions and work collaboratively with team members

Call to Action:
Apply now and take the next step in your career. We're excited to meet you!

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Compensation Range

We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.