Service Advisor/Supervisor

Work with an experienced team to provide exceptional service to customers. Team manages shop personnel to ensure communication flows effectively between customers, shop management and shop technicians.onnel.

Communication with customers when scheduling repairs in the shop. Communication via email, phone, and business systems.
• Perform job openings, job review, work order notes, service report review, warranty, invoicing, and job closing.
• Assist the Shop Manager and technicians with daily operations of the service department.
• Assist the Field Manager with job review, work order notes, service report review, warranty, invoicing, and job closings.
• Maintaining a high level of customer satisfaction.
• Demonstrate strong customer communication & developmental skills as well as the ability to assist manage and motivate a large, diverse workforce.
• Perform duties for service department phones, payroll review and entry, work order entry, and service office organization & appearance.
• Responsible for managing the yard facilitator and daily yard operations.
• Perform other duties as assigned.

• 2 years' experience in service department setting.
• Excellent communication skills (verbal and written) and customer service skills are needed.
• Ability to write professional business communication by email or letter is required.
• Experience in DBS and SIS networks is recommended.
• Knowledge of safety requirements and protocols.
• Must have the ability to express ideas and influence others in a positive manner to accomplish long term goals.
• Computer literate, PC experience with programs such as Microsoft, Excel, Word, and Outlook is required.
• High School Diploma or equivalent is required.
• Must have a valid driver's license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

This position works in an office environment and in service shop environment. May, on a continuous basis, sit at a desk for a long period of time; answer telephone calls and write or use a keyboard to communicate through written means. May on a continuous basis be on shop floor supporting service operations. May be required to wear appropriate safety equipment (IE- Safety glasses or side shields) when needed. Noise level in the shop environment is usually moderate to high and the noise level in the office environment is usually low. Must be flexible to work varying schedules and hours as needed. Occasional local travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the "A-Team" and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.