Director of Customer Success

If you are looking to be part of a company focused on making our roads and communities safer, apply to join our team of talented individuals today!

What TAPCO has to offer you:

• Bonus plan
• 10 Paid Holidays
• Paid Vacation and Personal Time
• Four Weeks of Paid Parental Leave with no waiting period
• 401K Plan with Generous Employer Match and fully vested from day one
• Company-Funded PPE
• Company-Funded Short-Term Disability
• Pet, Health, Vision, and Dental insurance
• Quarterly Company Events and Lunches
• Have a say in TAPCO Happenings by joining the Fun or Safety Committee.

What you will accomplish as our Director of Customer Success-Automated Speed Enforcement at TAPCO:

The Director of Customer Success - Automated Speed Enforcement is responsible for leading customer engagement and ensuring the successful implementation, launch, and ongoing operation of Automated Speed Enforcement (ASE) programs. This role serves as the primary liaison between customers, strategic partners, and internal teams, managing all phases of the customer journey from proposal development through deployment and long-term program success. The ideal candidate is highly organized, customer-focused, and experienced in coordinating cross-functional initiatives within a public safety, transportation, or technology environment.

Key Responsibilities

Customer Relationship Management

• Build and maintain strong relationships with TAPCO's public safety customers implementing Automated Speed Enforcement solutions.
• Serve as the primary point of contact for customers throughout the entire lifecycle of the ASE program, from initial proposal through deployment and post-launch support.
• Foster long-term customer satisfaction and identify opportunities to enhance program effectiveness.

Partner and Internal Team Coordination

• Act as the main liaison between TAPCO, back-end processing partners, and internal departments supporting ASE initiatives.
• Coordinate cross-functional efforts to ensure timely completion of all customer deliverables and program milestones.
• Interface with internal camera support teams to ensure maximum uptime and performance of active ASE programs.

Regulatory and Legislative Support

• Monitor and review state legislation related to Automated Speed Enforcement programs.
• Maintain and communicate documentation regarding state statutes and regulatory requirements to support internal teams and customer implementations.
• Coordinate local ordinance approval activities in partnership with customers and external partners.

Traffic Studies and Program Planning

• Oversee the traffic study process, including:

• Identifying study locations with customers and internal teams.
• Coordinating the ordering and execution of traffic studies.
• Reviewing traffic data and presenting findings to customers in a timely manner.

• Manage the camera permitting process by coordinating activities among internal stakeholders, external partners, and customer representatives.

Deployment and Community Launch

• Coordinate camera deployment activities, ensuring installation schedules for poles, cameras, and associated infrastructure are executed efficiently.
• Support customers in successfully launching their ASE programs within their communities.
• Collaborate with TAPCO's marketing team to develop and provide outreach materials, messaging, and communications to support public awareness initiatives.

Contract and Deliverables Management

• Review customer contracts and establish internal processes to ensure all contractual obligations and deliverables are fulfilled on time and in accordance with customer expectations.
• Monitor project progress and proactively address issues that may impact customer success.

Qualifications

Required Qualifications

• Bachelor's degree in Business Administration, Public Administration, Transportation, Communications, ora related field, or equivalent experience.
• Five or more years of experience in customer success, project management, account management, or program implementation.
• Experience coordinating complex projects involving multiple stakeholders.
• Strong understanding of public sector customer environments and regulatory processes.
• Excellent written and verbal communication skills.
• Exceptional organizational skills with the ability to manage multiple projects simultaneously.

Preferred Qualifications

• Experience with Automated Speed Enforcement, Intelligent Transportation Systems (ITS), traffic safety technologies, or public safety programs.
• Knowledge of state and local permitting, ordinance approval processes, and transportation legislation.
• Experience working with municipal, county, or state government agencies.

Competencies

• Customer-focused mindset with a commitment to delivering exceptional service.
• Strong problem-solving and analytical capabilities.
• Ability to influence and collaborate across cross-functional teams.
• Detail-oriented with strong follow-through and project execution skills.
• Ability to work independently while managing competing priorities in a fast-paced environment.

Travel Requirements

• Occasional travel may be required customer sites, industry events, and internal meetings.

About Us:

At TAPCO, our mission is to enhance transportation and personal safety in our communities through innovative solutions and products. We are driven to save lives! Are you looking for a career where you can earn a great wage based on experience and performance, your contributions are recognized, and you will have growth potential? Then choose TAPCO!

As an EEO Employer, including Veterans and Individuals with Disabilities, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran or disability status or other acceptable taglines in all printed employment advertisements.

If any assistance is needed with the application process, please contact TAPCO HR at 800-236-4462