Customer Success Engineer

Customer Success Engineer (Field Service) - Syracuse, NY

Full-Time Temporary Position | Up to 75% Travel | $26 - $28 per hour

Take Your Technical Career on the Road

Are you a hands-on technical professional who enjoys troubleshooting complex equipment, working directly with customers, and solving problems in the field? We're seeking a Customer Success Engineer to provide installation, maintenance, technical support, and operator training for advanced digital printing equipment throughout the region.

This is an excellent opportunity for experienced Field Service Engineers, Service Technicians, Electronics Technicians, Mechanical Technicians, or Industrial Equipment Specialists looking to grow their careers in a customer-focused environment.

Key Responsibilities

• Install, commission, and optimize digital printing equipment at customer sites.
• Diagnose and repair mechanical, electrical, software, and print-quality issues.
• Perform preventive maintenance, upgrades, calibrations, and system inspections.
• Provide on-site and remote technical support to ensure maximum equipment uptime.
• Deliver customer onboarding, operator training, and production ramp-up support.
• Coach users on equipment operation, maintenance best practices, troubleshooting, workflow, and quality control.
• Utilize advanced diagnostic tools to identify issues and improve service efficiency.
• Maintain accurate service records, documentation, and technical reports.
• Partner with internal teams to ensure a positive customer experience.

Qualifications

• Technical degree or diploma in Electronics, Mechanical Engineering, Industrial Technology, or related field.
• 3+ years of field service, equipment maintenance, or technical support experience.
• Strong troubleshooting skills involving mechanical, electrical, and software systems.
• Knowledge of AC/DC electrical circuits and diagnostic testing tools.
• Excellent communication, customer service, and training skills.
• Ability to travel up to 75%.

Benefits

• Medical, dental, vision, and pet insurance
• 401(k) Retirement Savings Plan
• Employee Assistance Program (EAP)
• Commuter/Parking Accounts
• People Perks
• Health Savings Account (HSA)
• AD&D Insurance

Apply Now

If you're a technically skilled professional who enjoys travel, customer interaction, and solving complex equipment challenges, we want to hear from you. Apply today and take the next step in your field service engineering career.

Advantage Technical connects top- talent in technology, engineering, and technical fields with forward-looking companies.

Advantage Technical is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage Technical offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage Technical is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.