Manager, Donor Collections

The Manager, Donor Collections manages blood collection operations across mobile sites and fixed donor centers to ensure safe, compliant, and efficient collection of whole blood and apheresis products. Primary responsibilities include:

Lead and supervise collection staff and supervisors across a variety of locations; hire, train, schedule, coach, evaluate performance, and administer corrective actions and performance improvement plans as needed.
• Communicate daily, weekly, and annual production goals; manage staffing allocation, resource sharing, and on-call coverage to meet collection targets and customer needs.
• Ensure compliance with standard operating procedures, current good manufacturing practice, and regulatory requirements from the U.S. Food and Drug Administration, Association for the Advancement of Blood & Biotherapies, Clinical Laboratory Improvement Amendments, and the Occupational Safety and Health Administration.
• Oversee audit readiness and responses; investigate process deviations and donor complaints; recommend and verify corrective and preventive actions.
• Maintain proficiency and strong working knowledge of collections procedures.
• Provide guidance to staff regarding donor eligibility, vein suitability, phlebotomy complications, and collection procedures for whole blood and automated technologies.
• Manage budget development and financial oversight for assigned sites/teams; monitor key performance indicators and implement cost-effective strategies.
• Collaborate with recruitment/marketing and logistics to plan mobile calendars, optimize staffing and supply provisioning and support growth of platelet and other automated collections.
• Maintain confidentiality of donor and staff information; promote a positive organizational image and high standards of donor/customer service.
• Support organizational initiatives and special projects; attend required in-person and professional meetings.

Education:

High School Diploma or General Educational Development equivalent. Associate or bachelor's degree strong preferred; additional experience may be required in lieu of degree.

Related Experience:

• Three or more years of experience in blood collection, healthcare, and/or customer service in a highly regulated environment.
• Two or more years of demonstrated supervisory or leadership experience in blood collection, phlebotomy, related clinical field, and/or customer service.

Any combination of education, training, and experience equivalent to the requirements above that has supplied the necessary knowledge, skills, and experience to perform the essential functions of the job.

Preferred Qualifications:

• Familiarity with standards and regulations from applicable regulatory agencies such as American Association of Blood Banking (AABB) and the Food and Drug Administration (FDA).
• Customer service experience.

Required Licenses/Certifications:

• Valid driver's license and reliable transportation required for travel to donor centers and mobile locations.
• Cardiopulmonary Resuscitation (CPR) certification preferred.

The proposed hiring range is $85,000 to $98,000/year.

Founded in 1979, Rhode Island Blood Center (RIBC) has served Rhode Island and the New England area for more than 45 years, delivering more than 90,000 lifesaving blood products annually to 50+ hospitals, EMS and healthcare partners. RIBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe's Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. RIBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit ribc.org. Connect with us on Facebook, X, Instagram, and LinkedIn.