Administrative Operations Supervisor

POSITION SUMMARY:Provides direct oversight of day-to-day field operations, ensuring continuous ambulance staffing, operational readiness, and workforce coverage. Responsible for scheduling, overtime distribution, payroll and attendance administration, leave management, and minimizing lost unit hours. Coordinates operational staffing needs,scheduling personnel, addresses employee concerns, supports performance management, and ensures compliance with company policies, employment laws, and information security requirements tomaintainefficient and effective field operations.

Reports to: Manager,Operations

Reporting Location: Richmond, Va Operations (Henrico County, Va)

Essential Duties and Responsibilities:

• Oversee and support day-to-day field operations, ensuring continuous service delivery, operational readiness, and compliance with company standards.

• Serves as a role model for GMR's Core Values and Core Behaviors bydemonstratingintegrity, accountability, teamwork, respect, and a commitment to excellence in all interactionsandoperationaldecisions.

• Promotes andmaintainsa culture of safety by ensuring compliance with all company safety policies,identifyingand mitigating operational risks, and taking immediate action to address unsafe conditions, behaviors, or practices

• Coordinate andmaintainschedules for field, supervisory, and operational personnel, including overtime distribution, shift exchanges, shift bids, transfers, leave requests, sick calls, and special event staffing.

• Ensureappropriate ambulancestaffing and resource deployment to minimize lost unit hours,maintainsystem status, and support operational needs during emergencies, disasters, and mass casualty incidents.

• Monitor and communicate operational impacts, including units placed out of service, lost unit hours, and staffing shortages.

• Assistfield employees with scheduling, payroll, work assignment, vehicle, equipment, and operational concerns while serving as a liaison between field personnel and management.

• Verify and process payroll, attendance, PTO, personnel action notices, and employee status changes whilemaintainingaccurateworkforce records, certifications, qualifications, and transfer documentation.

• Supervise, coach, and develop assigned personnel and operational leaders through mentoring, performance evaluations, counseling, corrective action, and professional development initiatives.

• Conduct or oversee fair andtimelyinvestigations of incidents, complaints, employee relations matters, customer service concerns, and performance issues, ensuringappropriate resolutionand follow-up.

• Support clinical and operational excellence by collaborating with field training staff, clinical leadership, dispatch, and support services toidentifyopportunities for improvement and enhance service quality.

• Participate in new employee onboarding and orientation activities and promote effective communication and teamwork throughout the operation.

• Maintain knowledge of EMS regulations, regional protocols, company policies, and operational procedures to ensure consistent interpretation, enforcement, and compliance.

• Foster a positive workplace culture through open communication, employee engagement, diversity, equity, and inclusion initiatives, while supporting affirmative action and equal employment opportunityobjectives.

• Ensure compliance with all company, departmental, employment law, and information security policies, procedures, and training requirements.

Non-Essential Duties and Responsibilities:

• Perform other duties as assigned.

Minimum Qualifications:

• High School Diploma orequivalent

• NREMT Paramedic or NREMT Basic

• Hiredindividualmust successfully pass a background check.

Certifications(requiredupon hire)

• NREMT- Basic or Paramedic

• ValidDriver'sLicense

• Valid CPR(American Heart Association - BLS)

• Valid ACLS(if Paramedic)

Certifications (requiredafter hire)

• Must pass the AMR Emergency Vehicle Operator Course within60 daysof hire.

• If Paramedic,mustobtain PALS certification within 180days of hire.

• ICS100,200,700,800certificationswithin180 daysof hire

• High Reliability training within180 daysof hire (facilitatedby management)

Experience:

• Minimum 5 years of EMS experience

• Minimum ofone or more years supervisoryor leadershipexperiencepreferred

Knowledge and Skills:

• Effective oral and written communication skills

• Strong reasoning skills

• Microsoft Office Suite Proficiency

• Ability to learn and navigate multiple business platforms during normal course of work.