Chief of Staff Customer Officer
 The Hershey Company | |
 United States, Pennsylvania, Hershey | |
 Jul 11, 2026 | |
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Note: If you apply for a role at Hershey through our career's website, we may use technologies that use automation to filter your candidacy based on objective criteria. We also use AI-enabled tools that help us facilitate the selection of our future Hershey talent. These tools may help with activities such as matching and scoring candidates to roles based on requirements and scheduling interviews. These systems process only the information you provide in your application, including your resume, work history, education, and responses to screening questions. While these technologies assist with certain steps in our recruitment process and may provide recommendations, all final decisions, including those affecting whether candidates advance to subsequent stages in the applicant process, are made by our talent acquisition teams with meaningful human review and independent judgment. Depending on your location and the specific role you apply for, additional disclosures about our use of AI in recruitment may be provided to you separately. Chief of Staff Customer Officer Posted Date: Jul 10, 2026 Requisition Number: 129479 Why Hershey: At The Hershey Company, our culture is rooted in purpose and inspired by Milton Hershey's enduring vision that business should create opportunity for others. Through our commitment to corporate philanthropy, we create positive impact by supporting communities, helping children thrive, and operating as a business for good. This includes our deep and long standing partnership with Milton Hershey School, where we invest in education, workforce readiness, and hands on engagement to help students succeed beyond the classroom. Supported by strategic grantmaking, product donations, cross brand collaboration, and strong employee volunteerism, Hershey offers a place to work where making a difference-locally and globally-is part of how we do business every day. Job Overview
Location of Job: Hershey, PA NOTE: Will consider remote candidates who reside near a major airport. The Hershey Company is seeking our next Chief of Staff to the Chief Customer Officer (CCO). This role serves as a strategic right-hand to the CCO, acting as a force-multiplier in driving Hershey's global brand agenda. The Chief of Staff Customer Officer orchestrates the execution of the strategic plan and top-priority initiatives, ensuring they progress efficiently across the U.S. business. By coordinating cross-functional teams and business processes, this leader enables the CCO to focus on high-impact decisions while maintaining momentum on key projects. In essence, the role bridges strategy and execution - improving decision quality and speed and optimizing how global brand strategies are implemented enterprise-wide. Accountabilities
Minimum Education & Requirements
Strategic Agility Program Management Excellence Influence & Collaboration Business Acumen Adaptability & Problem-Solving A bachelor's degree in Business, Marketing, Commercial Management, or a related field is required; an MBA or similar advanced degree is strongly preferred. The ideal candidate has 10+ years of experience in strategic planning, business operations, or marketing leadership roles. This experience should include leading cross-functional initiatives and partnering closely with senior executives on strategic decision-making. Experience within a top-tier consulting firm or corporate strategy function is highly desirable, as is a track record of developing and launching growth initiatives within a consumer-focused organization. Given the leadership nature of the role, candidates should also possess people management experience or significant project team leadership experience, along with a demonstrated ability to drive organizational change, improve processes, and deliver measurable business results. #LI-SW1 The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws. You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability. To request an accommodation via phone, please call +1 877-804-1794 and leave a voicemail with your contact information. You may also email a request for accommodation to ApplicationHelp@hersheys.com. Please be sure to include "Accommodation Needed" in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.
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