Dispatch Supervisor (Technician V )

Job Summary:

Key Responsibilities:

• Coordinate daily staffing and scheduling operations, including processing leave requests, adjusting schedules, updating timesheets, and providing operational coverage during staffing shortages

• Monitor dispatch operations and review Computer Aided Dispatch (CAD) entries, records, and database activity to ensure accuracy, completeness, and compliance with departmental procedures and Colorado Bureau of Investigation (CBI) standards

• Oversee Colorado and National Crime Information Center (CCIC/NCIC) queries, entries, and cancellations to ensure compliance with applicable laws, policies, and protocols

• Provide employee coaching, mentoring, and performance management through regular feedback, quality assurance reviews, performance evaluations, corrective actions, and development planning

• Develop, coordinate, and deliver training for dispatch personnel, including CAD, RMS, CCIC/NCIC systems, emergency notification systems, security and monitoring platforms, and operational procedures

• Assist in the development and implementation of departmental policies, procedures, training programs, drills, and scenario-based exercises, including participation in campus-wide emergency preparedness initiatives

Work Location:

Onsite - this role is expected to work onsite and is located in Aurora, Colorado.

Why Join Us:

If you like community policing, building relationships with those you serve and having a healthy work-life balance, then we have just the job for you. Come join us as a Police Dispatcher Supervisor at the CU Anschutz Medical Campus, the largest academic health center in the Rocky Mountain region. You'll have an important job - protecting those who protect others through ground-breaking, life-saving research that's at the forefront of transformative education, science, medicine, and healthcare. For more information about the CU Anschutz campus please visit: www.cuanschutz.edu

As a Dispatcher, you play a key role along with our officers in keeping the campus safe. You'll take calls from the public, dispatch officers to incidents, and monitor alarms and cameras. While you must be prepared for any emergency, we don't experience high call volumes. You have the time to develop relationships with colleagues in our tight-knit department. We also value our rapport with the community. A recent survey shows that the majority of campus constituents support our Police Department and three-quarters feel safe or very safe here.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options

• Dental: Multiple plan options

• Additional Insurance: Disability, Life, Vision

• Retirement Plans: State pension (PERA Defined Benefit) or 401(a) - Employer contributes between 10% and 21.5% of your gross pay

• Paid Time Off: Accruals over the year

• Vacation Days: Between 12/year and 24/year (maximum accrual between 192 hours and 384 hours) - specific amount depends on length of total State of Colorado service

• Sick Days: 10/year (360 hour maximum accrual)

• Holiday Days: 15/year

• Tuition Benefit: Employees have access to this benefit on all CU campuses

• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Please make sure to include the following in your resume: job title, duties, months and years employed, and average hours worked per week as minimum experience is calculated on a 40 hour/week basis.

Minimum Qualifications:

• Five (5) or more years of experience in police radio/telephone communications equipment operations, including police radio/telephone communications equipment operations.

• Two (2) years of experience must be at a work lead or equivalent level in police radio/telephone communications equipment operations.

Colorado law requires that candidates for state government jobs be residents of Colorado at the time of application.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Associate or higher-level degree (Transcripts May Be Required Upon an Offer of Employment. Applicants reserve the right to redact any information that could reveal their age, date of birth, or dates of school attendance or graduation pursuant to Colorado Job Application Fairness Act)

• Two (2) years or more as work lead within the University of Colorado Anschutz Police Department Communications Center.

• Previous experience as a Police Dispatch Supervisor

• Current Communication Training Officer (CTO) certification

• Leadership in Police Organizations (LPO) or other recognized leadership coursework through the Association of Public Safety Communications Officials-International (APCO) or National Emergency Number Association (NENA)

Conditions of Employment:

• Applicants must be legally authorized to work in the United States without requiring sponsorship. We are unable to provide work visa sponsorship or employment authorization for this position now or in the future.

• The specific terms and conditions under which an individual must adhere to or be subject to during their employment. This includes physical demands, environmental conditions, potential hazards, work hours/schedule, residency requirements, necessary travel, required licensure(s), and pre-employment background, drug and licensure checks.

Knowledge, Skills, and Abilities:

• Familiarity with State Classified Personnel Rules

• Familiarity with the Federal Educational Rights and Privacy Act (FERPA), the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), and Colorado Open and Criminal Justice Records Acts.

• Demonstrated ability to handle multiple demands simultaneously, handling interruptions and difficult situations under time pressure.

• Ability to communicate clearly and effectively.

• Ability to receive, comprehend, and rapidly relay accurate information.

• Ability to maintain self-control during periods of extreme stress and pressure.

• Ability to handle confidential information in a secure, professional, and discretionary manner.

• Ability to work closely with others to maintain calm, efficient operations.

• Demonstrated interpersonal, problem-solving, and conflict-resolution skills.

• Flexibility and openness to change.

• Proven time management/organizational skills (must be able to prioritize workload and meet deadlines).

How to Apply:

Application Materials Instructions:

APPLICATION DEADLINE: This announcement is open until 7/24/26

To apply, please submit the following materials to this posting:

1. A cover letter and resume that specifically addresses the job requirements and outlines your qualifications in a Microsoft Word Document or PDF File.

2. Resume MUST Include dates of employment and number of hours worked per week.

Incomplete Applications Will Not Be Considered.

Special Instructions to Applicants

Classified Staff positions have specific application requirements:

• Submit all required documents indicated in this posting and include a current email address and phone number.

• Please address minimum qualifications, competencies and preferred qualifications in your cover letter, as these along with previous work experience will be used in the assessment process.

• Click here to view Veteran and other General Information regarding Classified Staff positions: https://www.cu.edu/cu-careers/special-instructions-classified-staff-applicants

For those who meet minimum qualifications, the comparative analysis process will include one or all of the following:

• Preferred Qualifications Application Review based on the preferred qualifications listed in the posting.

  • Candidates will be evaluated and rated against the preferred qualifications based on information submitted within their application materials. Note: Candidates are not physically present for this portion of the comparative analysis.

• Interviews based on the job requirements, preferred qualifications and competencies listed in the posting.

  • Candidates will be evaluated, scored and ranked based on oral responses

  • Interviews may be over the phone, videoconference or in-person

• You will be notified via email if the comparative analysis process changes or includes additional assessment tools other than those listed above.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as $5,791 - $7,475 per month ($69,503 - $89,700 per year).

This position is eligible for overtime compensation.

The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

If you have prior state-classified service in the same class series as this position, your pay may be set at a higher amount per the state Step Pay Program implemented on July 1, 2024. For more information about the Step Pay Program, please visit the 2024 Step Pay Program for State of Colorado Employees | DHR.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator: http://www.cu.edu/node/153125

Equal Employment Opportunity Statement:

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.