Representative, Museum Store (part-time)

Founded in 1912, Girl Scouts of the USA (GSUSA) is the preeminent leadership development organization for girls, with 2.5 million members-1.8 million girls and 800,000 adults. Girl Scouts is the leading authority on girls' healthy development, and builds girls of courage, confidence, and character who make the world a better place. Today, and spanning coast to coast and across the globe, Girl Scouts of the USA is the largest girl focused organization in the United States and a household recognized brand. Many know the organization from its iconic Girl Scout Cookies (yes, they're delicious!), but Girl Scouts is so much more.

As a mission driven nonprofit organization, Girl Scouts of the USA has been championing girls as they discover their dreams and work together to change the world. From navigating a rocky hiking trail to advocating for climate justice, Girl Scouts of all backgrounds and abilities can be themselves unapologetically as they rise to meet new challenges and discover the issues that matter most to them. GSUSA describes themselves as a team of doers, innovators, problem-solvers, creators, and dreamers collaborating to support Girl Scouts in 111 local chapters and 152 countries and engaging 50 million alumni.

Everything Girl Scouts do builds their curiosity, kindness, and can-do spirit. The Girl Scout community means girls are building their self-confidence by making friends, finding adventure, giving back to their communities, gaining leadership skills, having fun, and earning awards for their achievements. Notably, Girl Scouts of the USA believes their programs should positively impact not girls, but their families too.

That's why 91% of caregivers say Girl Scouts is welcoming to families of all kinds; 83% of families say Girl Scouts connects them to something bigger; and 8 in 10 families say they value being part of the larger troop community. Engagement with Girl Scouts USA means better academic, social, and leadership outcomes for girls and their networks.

POSITION SUMMARY

The Store Representative supports the Juliette Gordon Low Birthplace Museum Store by delivering exceptional customer service and creating a welcoming visitor experience. This part-time position engages visitors through sharing information about the Birthplace, Girl Scouts of the USA, and museum merchandise while supporting daily retail operations. The role contributes to the GSUSA mission by promoting merchandise aligned with the legacy of Juliette Gordon Low and the Girl Scout Movement, maintaining an attractive retail environment, processing sales transactions, and supporting overall store operations.

Primary duties of the position:

Provide exceptional customer service by welcoming, assisting, and engaging visitors while sharing information about the Juliette Gordon Low Birthplace Museum, Girl Scouts of the USA, and museum merchandise.
• Maintain a clean, organized, and visually appealing museum store by replenishing merchandise, straightening displays, and keeping the sales floor visitor-ready.
• Accurately process sales transactions while following museum store cash-handling procedures.
• Assist with receiving, pricing, and preparing merchandise for the sales floor.
• Complete assigned opening and closing responsibilities to prepare the museum store for visitors and the next business day.
• Maintain a flexible work schedule, including weekdays, weekends, and some holidays as required by operational needs.

Accommodations will be made to enable qualified individuals to perform the essential functions.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

• Strong customer focus and commitment to providing exceptional service
• Excellent verbal communication and interpersonal skills
• Reliability, accountability, and strong work ethic
• Ability to work independently and collaboratively in a team environment
• Professionalism and positive visitor engagement

• Basic math skills and ability to accurately handle cash transactions
• Basic computer skills and ability to learn and operate a point-of-sale (POS) system
• Ability to receive, price, stock, and maintain merchandise displays
• Ability to use a personal smartphone and work-related applications

• High school diploma or general education degree (GED)
• Knowledge of customer service best practices and visitor engagement
• Understanding of retail store operations and sales transactions
• Ability to create a welcoming and inclusive experience for visitors of all ages
• Familiarity with merchandise presentation and retail environment maintenance

Preferred:

• Previous experience in retail, hospitality, or Girl Scouting
• Knowledge of museums, tourism, cultural attractions, or nonprofit environments
• Experience with point-of-sales (POS) systems and inventory handling

• Experience working with youth, families, volunteers, or visitors in a mission-driven environment

• Previous customer-facing retail or hospitality experience

PHYSICAL DEMANDS: This job requires the ability to give group presentations and assist visitors in a busy museum environment and/or manage classroom activities for youth audiences multiple times during a work shift. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

WORK ENVIRONMENT: This job operates in a professional museum environment.

POSITION TYPE / EXPECTED HOURS OF WORK: This is a part-time position. Due to the seasonal nature of museum visitation, we cannot guarantee a minimum of hours.

Current starting rate is $14.00/hour.

AAP/EEO Statement: GSUSA is an equal employment opportunity employer.