Head Teller

Shore United Bank is seeking a Branch Banking Supervisor (Head Teller) to join our team. The Branch Banking Supervisor is responsible for supporting the day-to-day leadership and operational effectiveness of the branch by overseeing service delivery, workflow coordination, and team performance. This role supports the organization's retail banking objectives by helping ensure a consistent customer experience, operational compliance, and efficient execution of branch processes. Serving in a customer-facing and operational leadership capacity, the position acts as a critical link between branch employees, management, and customers to promote service excellence and business results. Through coaching, collaboration, and oversight of daily branch activities, the Branch Banking Supervisor contributes to overall branch performance, risk management, and the achievement of organizational goals.

What You'll Do:

A detailed list of job duties includes (but is not limited to):

• Coordinates the operational functions of staff by scheduling work, providing direction, monitoring workflow, assisting with transactions, balancing, and maintaining daily cash items, maintaining supplies, opening, and closing the office, preparing reports, and resolving problems according to existing operational policies and procedures.
• Establishes new banking relationships through conversations based on their financial needs.
• Provides account servicing and maintenance to include address changes, ATM card disputes, online banking setup and reset of passwords.
• Works closely with bank partners for client referrals to Merchant, Wye Financial, Commercial Relationship Managers, Branch Lenders
• Coaches the team to refer bank products and services to customers by having beneficial conversations during daily transactions.
• Opens new consumer and business accounts including CD's, IRAs, and safe deposit boxes
• Supports branch goals by coaching and motivating Branch Banking Specialists and Representatives to identify opportunities to refer and enhance customer relationships with a need-based approach
• Directly supervises the line area to provide efficient and accurate paying and receiving services to include loan payments, deposits, withdrawals, and more complex transactions.
• Balances and maintains currency and coin to ensure an adequate supply of cash to conduct business.
• Performs operational duties by conducting paying and receiving activities and processing work while maintaining audit standards, security, and control functions to protect the Bank from loss.
• Conducts various banking transactions including cashing checks and accepting deposits.
• Issues cashier's checks and money orders.
• Maintains the highest level of confidentiality with all information obtained.
• Reviews daily reports and assures necessary corrections are made if needed.
• Performs monthly security and alarm checks; send pictures, emails, and video clips to Security Officer.
• Monitors drawer shortages and other discrepancies, ensuring that all differences are managed according to bank policies and practices.
• Conducts monthly audits of drawers.
• Maintains the line area to ensure the safety of all negotiables and confidential records.
• Promotes timely and courteous service by ensuring questions are answered, providing friendly and accurate service, making proper referrals as necessary, meeting customer needs and expectations, uphold and meet customer service guidelines, and help Branch Banking Specialists to understand and deliver these guideline standards.
• Provides constructive and timely performance evaluations for direct reports.
• Keeps personnel informed and updated of pertinent policies and procedures.
• Meets one on one with the team on a regular basis to develop and mentor staff.
• Helps conduct branch team meetings and morning huddles on a regular basis.
• Demonstrates compliance awareness by completing all required regulatory and compliance training (e.g., BSA, CRA, ECOA) on or before deadlines, and actively supporting all policies, procedures, and practices that promote risk management, safety, and regulatory adherence.
• Consistently demonstrates the Company's core values and principles through behaviors, actions, and decisions.

Location: Washington Square Branch - 899 Washington Ave. Chestertown, MD 21620

Position Type/Expected Hours of Work:

• Full-time (35-40 hours weekly).
• Non-exempt.
• Days of Work: Monday-Friday, with rotating Saturdays (Closed Sundays and all Federal Holidays)

Required Education and Experience:

• High school diploma/GED equivalent.
• 1 year experience successfully providing excellent customer service in a fast-paced environment.
• Minimum of 2 years' experience as a Bank Teller

Compensation:

• The pay range for this position is $23.00 to $27.00 hourly.
• Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.